Returns and exchanges
Return and exchange
Can I cancel my order?
No, unfortunately once an order is placed it is unable to be cancelled. Once you have placed your order, it automatically proceeds to collection and delivery. You have 60 days to return any ordered items. Please see details in the Exchanges and Returns section.
How do I make a return?
Eligible online purchases can be returned by lodging a return request via our online portal. Please see the Exchanges and Returns section here.
Can I return my online purchase in a Marimekko store?
No, all products purchased via the online store, must be returned via the online store. Marimekko retails stores cannot process returns or exchanges for online orders.
Does the return policy apply to all products?
The right to return applies to items that are unused and intact. This means that all product labels and tags must still be in place. The product must be in its original package. We do not offer returns of fabric as this is a cut-to-order product. Sale items are eligible for return of credit note only, or an exchange for in store purchases, within 14 days of purchase. Outlet items are not eligible for return. All items purchased in our outlet sale are considered final sale and will not be eligible for return unless deemed faulty by the company. By purchasing an outlet item you agree that the item cannot be returned. Shipping costs are non-refundable. All refunds exclude original shipping costs that you have paid to have the item(s) shipped to you. Unless the item is deemed faulty. Please see our returns section here .
Can I return swimwear?
Full priced swimwear can be returned within 60 days of purchase subject to our returns conditions. Please ensure all tags and the hygiene strip are still in place. Returns will not be accepted if the protective hygiene strip is removed or altered.
Can I return a sale item?
All Items (excluding fabrics) purchased on Sale online and/or in store can be returned for a credit note*, or an exchange which is only eligible for in store purchases, within 14 days of recieving your order. Returns outside this period will not be accepted. Sale returns are subject to our regular returns conditions and are not refundable unless deemed faulty. Sale items are ineligible for free returns unless faulty. We recommend using registered post to return your sale item.
Credit note conditions:
Sale items purchased online that are eligible for return will receive a credit note subject to the following conditions:
-The credit note is in the form of a promotional code which can only be redeemed online and not in store
-The code can only be used once and the whole amount must be redeemed in full, in one transaction
-You are unable to use the code in conjunction with another promotional code or offer eg. Further 10% off or Spend and Save.
-Online credit notes cannot be used to purchase a Marimekko gift card
Can I return an Outlet item?
No, outlet items are considered final sale and will not be eligible for return unless deemed faulty by the company. By purchasing an outlet item you agree that the item cannot be returned. This includes exchanging for incorrect sizing. We recommend shopping Outlet items carefully to avoid disappointment. If you need help with sizing prior to making your purchase please get in touch at firstname.lastname@example.org. Please view our returns section here for more details.
Am I eligible for a refund on items purchased during a promotion or with a discount code?
Full priced items discounted with a loyalty promotional code are still eligible for a refund and not classified as a sale item. Full priced items purchased as part of a promotional discount offer are also eligible for return and not considered an sale item.
I would like to exchange the product I bought for another one. What should I do?
Products purchased via our online store cannot be exchanged directly. If you wish to exchange the product using the online store, we kindly ask you to make a return and place a new separate order online for the item you want.
I purchased an item with a discount code/ during a promotional offer can I re use this code after I have returned an item to re-purchase the product at the same price?
No, unfortunately discount codes cannot be re-issued once used or if orders are returned. As our online store in unable to provide exchanges you will not receive the promotional price on your new order if the promotion has ended.
A product I purchased previously is now discounted. Can I have the new, discounted price honoured for my order?
No, unfortunately during promotions no price adjustments are permitted for previously purchased items.
I have lodged an online return, when will I receive my return label?
All return requests are manually reviewed and approved by our returns team. Our team endeavours to respond to all pending return requests within 2 business days. Once your return has been reviewed for its eligibility against our returns criteria our team will email you with your returns label if your purchase is eligible for return.
How long does the returns process take?
Once your online return is sent back and received by Customer Care, the item(s) will be assessed to ensure it complies with our policy and a return outcome will be determined. You will be notified via email once your refund has been processed. Please allow sufficient time for your refund to process back to your original payment method.
If your item does not meet our return criteria (i.e. Tags have been removed) you will be contacted via our customer care team and the item will be shipped back to the customer. Please ensure that your item meets our return conditions here before submitting/ sending back your return. This may incur an additional charge for resending the parcel back to the customer.
How do I return an item purchased with Afterpay?
All the same conditions for return apply for Afterpay purchases, read more here
Can I leave a package unclaimed if I wish to refuse it?
Leaving a package unclaimed is not sufficient to refuse a delivery. If a package remains unclaimed for 10 business days it will be returned to Marimekko by Australia Post. Once the package has been received by Marimekko our customer service team will contact you via email to arrange re delivery which may be at the customers expense. If the item is no longer required by the customer a refund less the delivery charge and a $10 return shipping fee will be processed. Please allow sufficient time for the refund to show in your account.
Items purchased via a stockist
Please kindly note that any retail partners, or stockists of Marimekko are separate entities and any return requests regarding purchases from one of our stockists are to be initiated between the customer and the original place of purchase.