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Updated: Fri 10th July, 6pm

 

Dear Marimekko community,

Due to the new COVID-19 outbreak situation in Victoria, we have decided to close our retail stores within Victoria (Emporium Shopping Centre, Chapel Street and Chadstone Shopping Centre) until further notice.


As always we are dedicated to bringing joy to our community even in this unusual time. However, the safety of our employees and customers is our most important priority.


Our New South Wales store within Westfield Sydney will remain open as well as our online store at marimekko.com and will continue to serve you 24/7. Enjoy free shipping on all orders.

Marimekko Westfield Sydney 
188 Pitt St, Lvl 2, Shop 2011/2012, 2000 Sydney

Open: Weekdays - 11am-5pm
Saturday - 10am−6pm
Sunday - 11am−5pm

The safety of our customers and personnel continues to be paramount when our stores have reopened. 


We are taking, among others, the following precautions in our Sydney store:

 – Continue to limit the number of our customers in our store to maintain a safe distance between people.
 – Continue to clean surfaces frequently.
 – Hand sanitizer is always available in our stores.
 – We recommend using card payments.



More updates to follow.


With love,

the Marimekko team


Please note that we are currently experiencing a delay in dispatching parcels due to the high volume of online orders. We will endeavor to send orders within 3 business days, but may still be subject to further delays. 


Temporary information during corona virus: FAQ


What do I do when my product return time is about to expire?

Currently, the return time is 90 days for products purchased from the Marimekko store or online. The products must be in their original packaging, unused and undamaged, with the product badges and labels attached. Sale and outlet items are not eligible for return. Online orders can be returned via the usual return process.

If you purchased an item instore and are unsure whether you can return a product, or your nearest store is not open to receive returns, please contact Customer Service via email at [email protected] or by calling 1300 853 671 between 9am and 12pm weekdays.



How can I use my gift card?

You can redeem your gift voucher online at marimekko.com. When redeeming your gift card online, enter the voucher number and confirmation code at checkout, and the value of the voucher will be deducted from your order total. If the value of your gift card is higher than the value of your order, you can use the remaining balance for future purchases. 

Please note some of our older gift cards are not eligible for use online. This will be noted on the back of the card. None of our gift cards expire, regardless of what is on the back of the card, so you will be able to use your gift card with us instore when we can safely serve you again.

All gift cards can be redeemed over the phone with our Marimekko stores. To find out which of our stores are open, see here.


Is ordering online store safe?

To find out how our delivery partner Australia Post is keeping customers and delivery drivers safer, see here.



How long the stores will be closed? 

Aligned with local authorities' recommendations, we have decided to close our Victoria stores for the time being. However, our Chapel street store in Melbourne offers virtual services and personal shopping, learn more here. Our Sydney store is open and trading as usual. Please find the updated opening hours for your nearest Marimekko store from our Store locator.



How can I contact Marimekko?
Marimekko Australia customer service will assist you with any open questions. See here


Can Marimekko fabrics be used to make respiratory protective equipment?
For safety reasons, we do not recommend using our fabrics as respiratory protective equipment or other face mask products. Marimekko fabrics available for purchase are meant for interior design and they have not been manufactured or tested to be used as respiratory protective equipment or similar facial protection products.




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