Customer service
  • Delivery terms

    Delivery Terms of Marimekko Corporation

    Applied as of 17.9.2015

     

    1. General

    These general terms (”general terms”) apply to you (”you” or ”customer”) when you make an order from Marimekko Corporation (”we” or ”Marimekko”) through our website at www.marimekko.com or another website associated therewith (”web shop”). We encourage you to carefully familiarize yourself with these general terms before making any orders in the web shop.

    Any person making orders in the web shop must be at least 18 years old and he/she must hold a permanent delivery address within the delivery area of the web shop. For example, mail box addresses, hotels and other similar temporary addresses are not regarded as permanent addresses.

    The customer must accept these general terms to be able to make any orders in the web shop. By accepting these general terms, the customer agrees to fully comply with these general terms and simultaneously accepts and gives his or her express consent for the processing of his/her personal data and Marimekko’s use of cookies in accordance with the Privacy policy and the Cookie policy.

    Please note that these general terms give you specific rights, and you may have other rights, which vary from jurisdiction to jurisdiction.

     

    2. Your contracting party

    Your contracting party in all orders made in the web shop is Marimekko, whose contact details are:

    Marimekko Oyj (Business ID 0111316-2, VAT number FI0111316-2)

    Address: Puusepänkatu 4, 00880 Helsinki, Finland

    E-mail: customerservice@marimekko.com

    Telephone: Customer service

    Fax: +358 9 755 3051

     

    3. Product orders and contract formation

    Product orders are made in the web shop by adding the desired product(s) to the basket and making the respective payment in the Checkout. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. Making orders in the web shop requires that you provide us with a valid e-mail address. A contract is concluded when Marimekko confirms the order by e-mail; information contained in Marimekko’s advertising, brochures or other written materials, whether on Marimekko’s web shop or given to you, is for information only and not an offer by Marimekko to supply any product(s). The confirmation includes the price and the costs of delivery of the order, the ordered products, as well as other information required by applicable mandatory legislation.

     

    4. Prices, costs and taxes

    The prices only apply to orders made in this web shop. All prices are inclusive of value added tax, in Norway prices also include applicable customs duties. The formulation of delivery costs has been described in these general terms under Section ”Shipping and handling”. Order-specific delivery costs are shown in the basket. Marimekko reserves the right to change the prices and the delivery costs applied to the web shop, provided that any changes shall only apply to orders made after the entry into force of such changes.

     

    5. Methods of Payment

    The customer may pay his/her orders by using the methods of payment defined in the web shop. You can read about the methods of payment that we offer at Shipping and payment methods. Unless otherwise agreed, Marimekko charges the customer upon making the respective order. In case of invoicing or payment in instalments, Marimekko or its partners may acquire the customer’s credit data from a third party. In such cases Marimekko shall inform the customer of the same. Marimekko reserves the right to exclude certain methods of payment at certain times, or propose to change the method of payment of a specific order, if the method chosen by the customer does not function for some reason. Please note that the restrictions on the use of the available methods of payment are stated in the web shop and we recommend that you read them carefully before making any orders.

     

    Payment Services

    Finland, Sweden, Norway and the United Kingdom

    In Finland, Sweden, Norway and the United Kingdom, the payment services offered in the web shop are provided by Klarna Ab (”Klarna”) (556737-0431, Sveavägen 46, 11134 Stockholm, Sweden). In the Klarna Checkout service, these payment services include invoicing, payment in instalments, credit card and e-payment. More information on these services and their terms are found www.klarna.com or in our web shop when making the respective payment.

     

    Germany

    In Germany the payment services offered in the web shop are provided by Klarna Ab (”Klarna”) (556737-0431, Sveavägen 46, 11134 Stockholm, Sweden). We offer you the following payment options and the payment is to be made to Klarna:

    Invoice: When purchasing with Invoice you receive your goods first and you have always a payment period of 14 days. The complete terms and conditions you can find here.

    Part Payment: With the financing service from Klarna you can pay your purchase in flexible monthly instalments of at least 1/24 of the total amount (at least 6.95 €). Further information regarding Part Payment including terms and conditions and Standard European Consumer Credit Information you can find here.

    Sofortbanking

    Credit Card (Visa/ Mastercard)

    Direct Debit

    Further information on Klarna and Klarna’s user terms you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.

     

    France, Denmark, the Netherlands, Belgium, Italy and Spain

    In France, Denmark, the Netherlands, Belgium, Italy and Spain the payment services offered in the web shop are provided by Adyen BV (”Adyen”) (Simon Carmiggeltstraat 6-50 Amsterdam, 1011 D, Netherlands) and PayPal. More information on these services and their terms are found www.adyen.com  and www.paypal.com or in our web shop when making the respective payment.

     

    6. Shipping and handling

    All costs of delivery of products ordered in the web shop are inclusive of postage and packaging costs. The costs of different means of delivery are shown in the basket when the products have been chosen. Marimekko delivers the tracking code of the package to the customer by e-mail when the products are shipped from Marimekko’s warehouse. Please note that you bear the risk of damage or loss of the products you have ordered when the product has been delivered you. If the packaging appears to be damaged, please do not accept the shipment.

     

    Delivery in Finland

    The Posti Economy delivery offered in the web shop will deliver the package to the chosen post office, where it can be picked up. If the customer provides his/her phone number when making the order, he/she will receive the arrival notification also by SMS. The post office will retain the package for fourteen (14) days.

    The Posti Home Delivery delivery offered in the web shop will deliver the package to the address stated in the order. When using this method of delivery, the customer must provide his/her phone number to enable Posti to agree on a suitable delivery time.

    The Posti Smart Post delivery offered in the web shop will deliver the package to the package machine chosen by the customer. The order may generally be picked up after 4 p.m on the business day following the date of shipping. The package will be retained in the machine for seven (7) days as of its arrival. The arrival notification and the code of the package machine will be sent to the customer by SMS, and thereby this method of delivery requires provision of a valid telephone number. Orders with coated cotton cannot be delivered to the Smart Post machine.

    Deliveries can be made only to mainland Finland. We do not deliver to Åland Islands.

     

    Delivery in Sweden, Denmark, Norway, Germany, France, the United Kingdom, the Netherlands, Belgium, Italy and Spain

    The UPS Standard delivery will deliver the package within approximately 2–6 business days. The UPS Express Saver delivery will deliver the package to the customer by the end of the first business day following the dispatch of the order.

    We do not deliver to the following territories, which do not apply EU Value Added Tax regime: In Germany, Büsingen und Helgoland, in the United Kingdom, Guernsey (e.g. Alderney and Sark, Jersey and Gibraltar, in Italy Livigno and Campione d’Italia, and in Spain the Canary Islands, Ceuta and Melilla. We do not deliver to Greenland and Faroe Islands.

     

    7. Time of Delivery

    We will ship the product(s) ordered from the web shop without undue delay after we have confirmed the order, and in any event we use reasonable efforts to ship products(s) within thirty (30) days of the confirmation. In the event a product you have ordered is not available, we may separately agree with you that we will deliver another product that is essentially similar to the original product, provided that the price of the replacement product does not exceed that of the original product.

     

    8. Limitations of Liability

    To the extent permitted by applicable mandatory legislation, Marimekko shall not be liable for any economic losses, loss of income, loss of profits, loss of contracts, business or anticipated savings, loss of goodwill, or reputation or special or punitive losses, nor any consequential or other indirect damage. This liability exclusion does not apply in cases of gross negligence or unlawful intent and does not apply to the liability of the seller for death or personal injury caused by the goods to any person or where has been a breach of a fundamental contractual obligation. To the extent permitted by applicable mandatory legislation, there are no warranties, conditions or other terms binding on Marimekko other than those mentioned in these general terms.

     

    9. Return and refund

    All sales made through the web shop are classified as a distance sale contract in accordance with applicable consumer legislation. The customer has a right to cancel from his/her distance sale contract by notifying Marimekko via the return form or other form of notice within fourteen (14) days after receiving the ordered products. The right to cancel does not apply to fabrics that have been cut-to-order in accordance with the customer’s request or to any other custom-made products. In addition and for health and hygiene reasons, the right of cancellation does not apply to underwear or swimwear, if the product(s) belonging to these categories have been unsealed. Products ordered in the web shop may not be exchanged directly for other products. More specific instructions as to how to return the product are found from Exchanges and returns.

    When the customer returns a product ordered from the web shop, and unless otherwise agreed, Marimekko shall return the respective payment, including the costs of delivery, with an aim to use the same method of payment used by the customer when making the original transaction. The re-payment is exclusive of any additional costs of delivery incurred by customer in choosing another method of delivery rather than Marimekko’s standard delivery. In the event of partial returns, the costs of delivery will not be returned. All products must be returned carefully packed, in good shape and preferably in their original box and/or package. The customer shall be liable for any impairment of products that have been used, and Marimekko has the right to deduct from the repayment the difference between the original value of the product and its actual value at the time of the return. If the product may no longer be used due to such use, the customer shall be liable for the full value of the product and, if the customer wishes to have the product re-delivered to him/her, for the costs of delivery of such re-delivery. Products cannot be returned to Marimekko stores, but can be exchanged to different color or size, if those products are available. Customer needs to contact the store directly and enquire a possible exchange; product assortments vary between different stores. Marimekko store contact information can be found from store locator.

    If a product ordered from the web shop has been returned to Marimekko in accordance with the above, Marimekko shall make the respective repayment through respective payment service provider as soon as possible and in any event within fourteen (14) days after having received the customer’s notice of withdrawal. Marimekko may however postpone the repayment, until Marimekko has received the product or the customer has provided Marimekko with a certification of the return (e.g. certificate of delivery).

     

    Withdrawal in Finland

    If the customer cancels the order in accordance with the above, the customer must return the delivered products within fourteen (14) days after having notified Marimekko of the intention to use the right of cancellation, and dropping the package including the returned item(s) at any post office for delivery. The customer must pack the product(s) carefully and add the Posti return label, delivered with the product(s), on top of the return package. If the customer returns the product(s) in its/their original package, the customer must add the return label on top of his/her own address details. When the customer delivers the package to the post office, he/she must ensure that he/she receives a return receipt. The package may not be returned by placing it in a mailbox. Marimekko shall be liable for the immediate and necessary costs of any returns made in accordance with the above, while the customer shall be liable for the costs of any other method of delivery chosen by the customer that exceed the costs of Marimekko’s standard delivery, unless otherwise agreed between the customer and Marimekko.

     

    Withdrawal in Sweden, Denmark, Norway, Germany, France, the United Kingdom, the Netherlands, Belgium, Italy and Spain

    If the order is cancelled after customer have used his/her right to cancel, the customer must return the products within fourteen (14) days from notifying Marimekko. If returning from Norway, customer must first contact Marimekko customer service per e-mail customerservice@marimekko.com. The customer must pack the product(s) carefully, attach copy of the delivery note in the package with information on products he/she is going to return and add the UPS return label, delivered with the product(s), on top of the return package. If the customer returns the product(s) in its/their original package, the customer must add the return label on top of his/her own address details. After that the customer can contact the local UPS customer service to arrange a suitable pick-up time. Marimekko shall be liable for the immediate and necessary costs of any returns made in accordance with the above, while the customer shall be liable for the costs of any other method of delivery chosen by the customer that exceed the costs of Marimekko’s standard delivery, unless otherwise agreed between the customer and Marimekko. The applicable contact details of the local UPS offices are listed below.

    Denmark 35 25 80 80

    Sweden 077 662 2077

    Norway 800 33 470

    Germany 01806 882 663

    France 0821 233 877

    Italy 02 30 30 30 39

    Spain 902 88 88 20

    Netherlands 0900 2255 877

    Belgium 078 250 877

    United Kingdom 03457 877 877

     

    10. Product Defects

    In the event the customer notices that a product bought from the web shop is defective, as defined in applicable consumer legislation, the customer may submit a claim to Marimekko. All claims must be made as soon as possible after becoming aware of the respective defect by using the contact details stated in the web shop.

    In the event a claim leads to the product(s) being returned to Marimekko, Marimekko shall be liable for any costs of delivery caused by such return(s).

    When a product subject to a claim is returned and the claim is substantiated, Marimekko shall credit to the customer the compensation required by applicable consumer legislation. Marimekko aims to pay the compensation within thirty (30) days after receiving the product(s) subject to the claim, but the actual payment date may vary, depending on the nature of the product(s). If the product(s) re-turned in accordance with this clause are not defective under applicable consumer legislation, Marimekko may reject the claim, and recover the costs of delivery caused by returning the product to the customer (if any).

    These general terms are not intended to limit the customer’s legal rights nor Marimekko’s legal obligations related to product defects in any way including, without limitation, repair or replacement obligations.

     

    If you purchased the products in France the following provisions apply:

    In accordance with Article L. 133-3 of the French Consumer Code, Marimekko hereby draws your attention to the fact that in addition to any commercial guarantee granted to you, Marimekko is bound by the legal guarantee referred to in articles L. 211-4 to L. 211-13 of the French Consumer Code as well as articles 1641 to 1648 and 2232 of the French Civil Code related to product defects. We recommend that you read the following terms carefully.

    In the context of legal warranty of conformity for goods: - This warranty lasts for 2 years starting from the delivery of the item; - The consumer is entitled to choose between repair or replacement of the goods (the seller may only refuse if this results in disproportionate costs for him in comparison with the alternative remedy, taking into account the value of the goods or the significance of the lack of conformity); - During the first 6 months, the consumer does not have to prove the existence of the defect at the time of delivery; it is up to the seller to prove that the goods delivered are in conformity with the order, or are fit for the regular purpose of the product. In 2016, the 6 months time period will be extended to 24 months; -Legal warranty shall not be affected by the commercial warranty and shall be in force independently from and in parallel with such commercial warranty. The consumer may decide to act on the basis of legal warranty on latent defects (article 1641 of the French Civil Code). In this case, the consumer has the option either to return the object and be refunded or to keep the object and have a partial refund in accordance with Article 1644 of the French Civil Code.  

     

    Marimekko does not guarantee the availability of all products in the web shop. Marimekko is not liable for any spelling mistakes or incorrect pictures presented in the web shop, nor for incorrect prices or price compensations (such as price changes made by its suppliers or changes in currencies), nor for incorrect information regarding any product’s stock situation. In the event a product ordered by a customer has been given an incorrect price, Marimekko shall notify the respective customer of the same prior to an order confirmation and freeze the order until the customer has accepted the new price. All pictures and photos presented in the web shop are only to be referred to as examples and they may not be relied upon in any way, including in relation to the amount, appearance, functionality or origin of the respective product(s). Marimekko is not liable for any information provided by third parties for the purposes of the web shop.

     

    11. Links

    Marimekko may provide links to other websites that are not under Marimekko’s control, and web-sites that are not under Marimekko’s control may provide links to the web shop. Although Marimekko aims to ensure that Marimekko only provides links to websites that are in compliance with privacy and security standards at least as extensive as Marimekko’s privacy policy, Marimekko is not liable for the security or confidentiality of any information or personal data that the customer enters into a third party’s website. Marimekko recommends that the customer be careful when entering such information or data on a third party’s website and thoroughly read all applicable rules and practices regarding privacy.

     

    12. Force Majeure

    Unless otherwise required by applicable mandatory legislation, Marimekko shall not be liable for any delays or defects that are caused by impediments beyond Marimekko’s control. These include with-out limitation industrial actions, acts of war and terrorism, fire, lightning, changes in applicable mandatory legislation, technical problems, interruptions in power/telecommunications/computer systems or other communication, as well as delays or defects in services provided by sub-contractors caused by the aforesaid. In the event of such situation, Marimekko shall notify the customer when it starts and when it ends. If the situation has lasted for more than two (2) months, both the customer and Marimekko are entitled to cancel the order made in the web shop with immediate effect.

     

    13. Changes to the General Terms

    Marimekko reserves the right to change these general terms at any time. All changes to these general terms are published in the web shop. The changes shall enter into force when the customer has accepted the general terms (when making a new purchase or when surfing on the web shop) and in any event after thirty (30) days of their publication. Marimekko recommends that the customer visit the web shop regularly to gain information on any changes to these general terms.

     

    14. Invalidity

    In the event a competent court, authority or arbitral tribunal rules that any section or term of these general terms is fully or partially invalid or unenforceable, the remainder of such section or term and all other sections and terms of these general terms shall remain valid and enforceable to the largest extent allowed by applicable mandatory legislation. All sections or terms that are held to be invalid or unenforceable shall be replaced by similar valid and enforceable sections and terms.

     

    15. Applicable law and Dispute Resolution

    All disputes arising out of or relating to these general terms, the web shop or purchases made in the web shop shall be primarily settled by negotiations with Marimekko’s customer service (contact in-formation in Section 2.), and finally by a competent court as determined by applicable mandatory legislation. In the event of disputes, Marimekko aims to follow any decisions of the Finnish Consumer Complaint Board or an equivalent authority of another EU Member State.

    The legislation applied to these general terms shall be determined in accordance with applicable mandatory legislation. Unless otherwise stipulated by applicable mandatory legislation, these general terms shall be subject to the laws of Finland and any disputes arising out of or relating to these general terms shall be settled by the courts of Finland.

  • Shipping and payment methods

    Shipping methods

    Marimekko ships to Sweden, Denmark, Germany, Belgium, the Netherlands, the United Kingdom, France, Spain, Italy and Norway. Shipping costs cover postage and handling. You can find the available shipping methods and fees for shipping to different countries.

    The shipping fee will be added to your order after the shipping method is chosen. Once your order is ready to ship you will receive a shipping confirmation by email. Soon after this message, UPS will send you a tracking notification with a tracking code. You can monitor the status of your order by clicking on the code. With UPS Standard shipping, the package will be delivered within 2–6 days of it leaving the Marimekko warehouse.

    In order to ensure the delivery on time for Christmas, please place your order by 15 December.

    Germany, Belgium, the Netherlands, the United Kingdom, France, Spain, Italy

    UPS delivers packages normally between 9am and 5pm. If UPS is not able to reach you during the first attempt, they will leave you a notice and the package is forwarded to the UPS Access Point. The contact information of the Access Point can be found from the notice. You can also contact local UPS customer service and reschedule the delivery. If the package is not picked up from the Access Point within 7 days, it will be returned to Marimekko.

    Please note that coated cotton is delivered on rolls, and is always delivered to the delivery address, not to the UPS Access Point.

    Sweden, Denmark, Norway

    UPS delivers packages normally between 9am and 5pm. Both UPS delivery methods include three delivery attempts, which are made on weekdays. If UPS is not able to reach you during the first attempt, they will leave you a notice. After this, you may contact UPS customer service to schedule a new delivery or change the delivery address. Otherwise, a new attempt will be made on the following day. If UPS is not able to reach you on the third delivery attempt, the package will be returned to Marimekko.

    The local value added tax and applicable duties are included in the product price in all orders to Norway.

    You can also change your delivery options at UPS My Choice

    Shipping costs UPS standard:

    Sweden SEK 80, Denmark DKK 80, Germany EUR 10, Norway 140 NOK, Netherlands EUR 10, Belgium EUR 10, the United Kingdom GBP 10, France EUR 10, Italy EUR 10 and Spain EUR 10.

    Shipping costs Express Saver:

    Sweden SEK 300, Denmark DKK 240, Germany EUR 35, Norway 370 NOK, Netherlands EUR 42, Belgium EUR 42, the United Kingdom GBP 30, France EUR 42, Italy EUR 42 and Spain EUR 42.

    Customer service numbers for UPS:

    Sweden 077 662 2077, Denmark 35 25 80 80, Norway 800 33 470, Germany 01806 882 663, Netherlands 0900 2255 877, Belgium 078 250 877, United Kingdom 03457 877 877, France 0821 233 877, Italy 02 30 30 30 39 and Spain 902 88 88 20.

    Payment methods

    In Finland, Sweden, Norway, the United Kingdom and Germany, Marimekko's online store uses payment services provided by Klarna AB (556737-0431, Sveavägen 46, 11134 Stockholm, Sweden). The payment methods accepted by the Klarna Checkout service are invoice, payment by instalments, credit cards, and e-payments. Further information about Klarna's services and the terms and conditions of service is available www.klarna.com or in conjunction with payments on our online store.

    In France, Denmark, the Netherlands, Belgium, Italy, and Spain, Marimekko's online store uses payment services provided by Adyen BV (Simon Carmiggeltstraat 6-50, Amsterdam, 1011 D, the Netherlands) and PayPal. Further information about these services and the terms and conditions of service is available www.adyen.com and www.paypal.com or in conjunction with payments on our online store.

  • Exchanges and returns

    Exchange

    Products purchased via our online store cannot be exchanged directly: you will have to order a new product and return the original. Products can be exchanged at Marimekko stores, if products are available. Product assortments vary between different stores, so please contact the store directly and enquire a possible exchange. Store contact information can be found from store locator.

    Return

    Marimekko online store has 14 days return policy. Unused and undamaged products bearing all original product identifiers and tags can be returned, with the exception of fabrics which have been cut to measure, undergarments and swimwear.

    During the holiday season, orders placed after 28 November 2016 can be returned until 7 January 2017.

    Marimekko offers a free return. The shipping fee will be refunded if all items included in the order are returned.

    Please follow the instructions below if you want to make a return:

    Step 1. Fill in the return form in our eComm. By filling in the return form we are able to process your return as quickly as possible. In Norway, please contact Marimekko customer service first: customerservice@marimekko.com and include your order number and information of the items you want to return in the message.

    Step 2. Pack the item(s) carefully, use original packaging if possible.

    Step 3. Include a copy of the Delivery Note (received in the original package) into the return package and mark which products you are going to return.

    Step 4. Use UPS return label included in your package and attach the label on top of the package. Make sure it covers all original address information.

    Step 5. Check the contact information of your local UPS Customer Service for the return pick up scheduling.

    Local UPS contact information

    Sweden 077 662 2077

    Denmark 35 25 80 80

    Norway 800 33 470

    Germany 01806 882 663

    Netherlands 0900 2255 877

    Belgium 078 250 877

    United Kingdom 03457 877 877

    France 0821 233 877

    Italy 02 30 30 30 39

    Spain 902 88 88 20

    Once your return has arrived and processed at Marimekko, refund in the amount of the purchase price will be credited to you and you will be notified by email.

    Note about the ”buy four (4), get the least expensive item for free campaigns”: The discount will match the value of the cheapest item and will be shown in your cart. If you wish to return any of the campaign products, the amount of your order will be recalculated using the products you choose to keep. The amount to be refunded does not always correspond to the amount charged for the ordered products. If, after returning a product, the order no longer entitles you to a discount, the value of the discount will be deducted from the amount to be refunded.

    More detailed information regarding the returns can be found from Delivery Terms.

     
  • Contact customer service

    You can contact our customer service by e-mail customerservice@marimekko.com or by phone between 7am and 8pm (CET) from Monday to Friday and from 9am to 5 pm (CET) on Saturdays and Sundays.

    The service is in English.

    Belgium +3228800397 
    Germany +4969120066666 
    Denmark +4589881046 
    Spain +34931222302 
    France +33975183997 
    United Kingdom +442070370951 
    Italy +390458445416 
    Netherlands +31205050139 
    Sweden +46852500116
    Norway +4723961596
  • FAQ

    Is online shopping safe?

    We treat your customer information as confidential and will not pass it on to third parties. We use a secure SSL connection to protect the connection between the online store and your computer. We safeguard the security of our online store by continuously developing and testing it.

    Can I cancel my order?

    Once you have placed your order, it automatically proceeds to collection and delivery and can no longer be canceled. If you wish, you may return ordered items within 14 days. See details at Exhanges and Returns.

    Can I combine two orders that I have placed?

    We process each order individually and cannot combine them later.

    Can I order online and pay by invoice?

    Our online store does have the option to pay by invoice in Finland, Sweden, Germany and UK.

    Is it possible for an order to be canceled after I have received an order confirmation?

    We aim to deliver all orders as confirmed but there is a very minor possibility of stocks running out if several orders are placed at the same time. This situation is highly unusual. If this happens, our customer service will contact the customer.

    The product I added to my cart had expired by the time I proceeded to checkout. How can this happen?

    The item is reserved for you only upon payment. Sometimes another customer may purchase the last item and proceed to checkout before you have done so.

    How can I return goods I have ordered?

    See Exhanges and Returns.

    Does the return policy apply to all products?

    The right to return applies to items that are unused and intact, with all product labels and tags in place. The product must be in its original package. Cut-to-length fabric is a made-to-order product, so customers are not entitled to return it. There is also no return right for swimwear and underwear.

    I would like to exchange the product I bought for another one – what should I do?

    If you wish to exchange the product using the online store, you will have to return the original product as instructed and place a new order online.

    Can I leave a package unclaimed if I wish to refuse it?

    To speed up the return and refund process, we would prefer it if you took delivery of the products and then fill a cancellation note online.

    The product I received is faulty or I noticed a defect when I used it. What should I do?

    We apologize for the faulty product. In the event of a product defect, you can either contact a Marimekko store or send the product back to the online store. Make a note on the cancellation form that the return is due to a defect. If we can verify the product defect, we will refund the price. Please read more under Complaints.

    I wish to change the delivery address for the order. What should I do?

    If you have already received a delivery confirmation, you can arrange for the products to be delivered to a different address by contacting your local UPS representative www.ups.com. If you have still not received a delivery confirmation, contact Customer service.

    Can I order products for a company, for example as business gifts?

    You can order products for a company, for example by using the company's credit card as the means of payment. If you would prefer to place an order and receive an invoice, please contact our sales.

    How long does delivery take?

    Delivery takes 2 to 6 working days. During campaigns and sales, delivery times may be longer.

    Can products be ordered as gifts?

    Yes, you can select a separate shipping address.

    How will the recipient be informed of the delivery?

    The recipient will be informed by the shipping provider. However, it is a good idea to inform the recipient of the upcoming delivery so they know to expect it.

    Do I have to register to place orders online?

    No. You may shop online without registering as a customer or signing in. Please note, however, that some of our benefits are only available to registered users.

    I have registered as a Marimekko Village member. How can I update my contact details?

    Once you have signed in on our website, you can change your password and update your contact details when logged in. In some countries, when you move, we will receive your new address automatically from the population register, unless you have chosen to prevent companies from accessing your details.

    How do campaign codes work?

    We offer code-based discounts from time to time. To activate the discount, enter the code into the designated field before finalizing the payment.

    What is the width of Marimekko fabrics?

    The fabrics are 145 to 150 cm wide.

    What are fabrics sold by the repeat?

    Some of our fabrics are sold by the repeat rather than by the meter. This means that the unit of measurement is the length of one entire repeated pattern. Read more under Buying Marimekko fabrics. Check the product page of the individual fabric to see whether it is sold by the meter or by the repeat.

  • Privacy policy

    Description of Data File
    Personal Data Act (523/99) 10 §

    1. Data Controller

    Marimekko Corporation

    Puusepänkatu 4
    00880 Helsinki
    FINLAND
    Phone: +358-9-758 71

    2. The contact person for matters relating to the register

    Hanna Kauste

    3. Name of the register

    Marimekko’s customer register.

    4.  Group of data subject

     Persons signed-up for the Marimekko Corporation’s loyal customer program and customers of Marimekko Corporation’s web shop.

    5. The purpose of processing personal data

    - Personal data stored in the register is used for managing the relationships with customers and for managing, developing and analyzing the Data Controller’s customer service and other operations as well as to direct marketing at special customer groups.

    - Personal data collected may be used for marketing purposes pursuant to applicable laws, such as the Finnish Personal Data Act.

     6. Content of the register

    Information included in the following data groups may be processed in the register:

    Basic data, such as: Name; date of birth; gender; e-mail addresses; telephone numbers; mailing addresses; profession and household size.

    Information related to the customer or co-operation relationship: Identification data related to the use of Marimekko’s services (loyal customer number); date of becoming a loyal customer; as well as direct marketing permissions and prohibitions.

    Data related to offers and purchases as well as other communication, such as: Benefits, services and campaigns directed at and offered to the data subject and the use thereof; other communication and measures related to the customer or co-operation relationship as well as purchases made in Marimekko’s stores, dates of the purchases and products purchased (number and price of the products purchased and the total sum of purchases).

    7. Regular sources of information

    - Most of the information is collected from the data subjects themselves at the beginning of and during the customer or co-operation relationship.

    - Updates to the personal data are also received from authorities, organizations, companies offering updating services, public directories and other public sources of information.

    8.  Regular destinations of disclosed data and the transfer of data to countries outside of the European Union or the European Economic Area

    Marimekko may disclose personal data within the limitations imposed by effective legislation as follows:

    - On the basis of a data subject’s consent;

    - To companies belonging to the Marimekko group and to authorized third parties to the extent they participate in the realization of the purposes of use stated in this description of data file. Marimekko obliges said parties to keep confidential all personal data disclosed to them and to secure such personal data in an adequate manner; and

    - On the basis of a claim based on mandatory legislation.

    Disclosures and transfers outside of the EU / EEA countries:

    - Marimekko may transfer personal data outside of the EU / EEA countries for the realization of the purposes stated in this description of file; and

    - Marimekko shall disclose or transfer personal data outside of the EU / EEA countries only to such companies, with respect to which Marimekko has ensured an adequate level of data protection by means of agreements or otherwise as required by applicable law.

    For technical reasons and practical reasons relating to usage, data may be stored on servers of third-party service providers used by Marimekko, or such third-party service providers may process data on behalf of Marimekko.

    The data transfers are carried out in compliance with the Finnish Personal Data Act (523/1999, as amended) and the Directive of the European Parliament and of the Council on Data Protection (95/46/EC).

    9. Rights of the data subjects

    Data subjects are, within the limitations imposed by applicable law, entitled to a) check what data Marimekko has collected of him/her; b) require that any incorrect, useless, incomplete or outdated information be corrected or removed; c) prohibit Marimekko from processing his/her personal data for the purposes of direct marketing, market research and opinion polls.

    Data subjects may use their above rights by contacting Marimekko at the addresses stated in the beginning of this description of file.

    10. The principles in accordance to which the data file has been secured.

    Tangible material (paper registration forms) is disposed after the data has been saved into the register. Before the disposal, the material will be saved in a locked space. Use of the register within the Data Controller’s organisation has been instructed, and access to the personal data file is restricted so that access to the information stored in the system and contained in the register and the right to use that information is only vested in those employees of the Data Controller who have such right on the basis of their work assignments. The data processing system is protected by data protection software for the operating system. Access to the system requires that each user of the register enters a user ID and password.

  • Buying Marimekko fabrics

    Ordering fabrics online

    You can order fabrics from our online store just like any other products. Choose the fabric you like, its colour and length in metres or number of repeats, and add it to your cart. Your cart will show you the final price and quantity of the fabric.

    Check the product page of the fabric to see whether it is sold by the metre or by the repeat. Fabrics with large patterns are generally sold by the repeat, and those with small patterns are sold by the metre.

    The amount of fabric you order will arrive in one continuous length. Coated fabrics are delivered rolled around a cardboard tube, ensuring that the fabric stays neat during transport. In the order packing process, coated fabric rolls are handled as individual parcels.

    Please note that fabrics are made-to-order products, which makes them non-returnable.

     

    About our fabrics

    Our fabrics are 145 to 150 cm wide. The length of pattern repeat is mentioned in the specifications of the fabric. Repeats are within +/– 3% of what is specified.

    The tone of our fabrics may vary between different printing batches. There may be slight differences in the colour tone of the picture on the product page and the actual fabric.

    Marimekko fabrics are printed using either a flatbed or rotary printing method. Printing large-print fabrics using the flatbed method leaves a repeat line at the edge of the pattern, and the prominence of this line depends on the fabric’s colour and pattern. The repeat line is not a flaw but a feature of the printing technique that can also be used as an effect.

     The majority of fabrics printed at the Marimekko printing facility in Herttoniemi have been granted the Öko-Tex Standard 100 certificate, which guarantees that the fabrics are free of toxins. Since 2008, our coated cottons have been coated with phthalate-free PVC.

     

    How much fabric do you need?

    It is a good idea to plan your sewing carefully prior to ordering a fabric to make sure that you purchase the correct amount. When calculating the amount of fabric needed, be sure to take into account the excess required for hems and aligning the print.

    For aligning the pattern, use the repeat measurement (found in the specifications) as a guide. Please also take potential shrinking into account when planning your sewing (cotton, sateen, and batiste: 4%; linen: 6%).

     

    BUYING FABRIC FOR A CUSHION COVER

    1. Decide the size of the cushion you want to have.

    Examples of common sizes are 40x40 cm and 50x50 cm. 

    If you are making a new cover for an old cushion, measure your cushion.

     

    2. How much fabric do you need?

    A – If the cushion width is 50 cm or less:

    height + 10 cm for seam allowance = what you should order.

     For example:

    40x40 cm cushion – buy no less than 0.5 m of fabric (40 cm + 10 cm). 

     

    B – If the cushion is wider than 50 cm:

    width + height + 10 cm for seam allowance = what you should order. 

    For example: 

    70x70 cm cushion – buy no less than 1.5 m of fabric (70 cm + 70 cm + 10 cm).

     

    NB  The width of our fabrics is 145–150 cm.

     

    BUYING FABRIC FOR A TABLECLOTH

     

    1. Measure your table.

     Measure the table and decide how much you want the fabric to hang over the edge of the table (a drop length of approximately 25 cm per side is normally recommended). 


    2. How much fabric do you need?

    Table length + drop length (total) + 15 cm for hemming = what you should order.

    For example:

    3 m long table – buy no less than 3.65 m of fabric (3 m + 25 cm + 25 cm + 15 cm).


    NB  The width of our fabrics is 145–150 cm.

     

    BUYING FABRIC FOR CURTAINS

     

    1. Decide the type of curtain you want and measure.

     A – Pelmet

     B – Windowsill-length curtain

     C – Floor-length curtain

     

    2. Decide how you want to hang your curtain.

    Clips or hooks 

    Amount of extra fabric needed for hemming: 25 cm.

    Rod pocket

    Amount of extra fabric needed for hemming: 30 cm.

     

    3. How much fabric do you need per curtain?

    Curtain length measured from the top of the curtain rod to the bottom of the curtain + 25/30 cm for hemming = what you should order.

    For example:

    250 cm long rod-pocket curtain – buy no less than 2.8 m of fabric (250 cm + 30 cm).

     

    NB  The width of our fabrics is 145–150 cm.

  • Complaints

    If you have received the wrong product please contact Customer service

     

    If you have received the wrong product or a defective product, we will include the cost of shipping a new order when we reimburse you. Marimekko strives to transfer the money within thirty (30) days of receiving the product mentioned on the notification of product defects. However, the transfer may take longer depending on the nature of the notification. If a product is returned along with a notification of product defects but the product is not found to be faulty in accordance with consumer protection legislation, Marimekko may reject the claim and charge the customer for the shipping costs incurred in returning the product to the customer.

  • Loyality Program Terms and Conditions

    Terms and conditions of Marimekko Loyality programme

    1.
    Marimekko Corporation’s (referred to in these terms and conditions as “Marimekko”) loyalty program provides varying benefits to loyal customers. These terms and conditions are not intended to limit any legal rights of a person acting in the role of a consumer. The benefits to the members of the loyalty program are only available at Marimekko Corporation’s stores and factory outlets. Retailer-owned Marimekko stores and multibrand retailers carrying Marimekko are not obligated to offer the same benefits.

    2.
    To be eligible to participate in Marimekko’s loyalty program a customer shall be at least fifteen (15) years of age or older, or as required by applicable mandatory legislation. In order to participate in the loyalty program individuals must expressly accept and thereby be bound by these terms and conditions by either completing, signing and returning the membership application form in one of Marimekko’s shops or by signing up online at www.marimekko.com. Marimekko has the right, at its sole discretion, to reject a membership application. If the applicant has not yet reached the age of 15, or such other age as may be required by applicable mandatory legislation, and wants to join the program, Marimekko requires an approval from a parent. The loyalty program is intended only for the member’s personal usage. The membership is free of charge.

    3.
    By signing up for Marimekko’s loyalty program, you consent to Marimekko’s collection of your personal information for the purpose of the program. The member’s personal data processed/collected as a part of the Marimekko loyalty program will be processed as defined in the description of file. The description of data file is available in the Marimekko Corporation’s stores and on the following website: www.marimekko.com.

    4.
    Marimekko’s loyalty program membership is personal and only the member himself/ herself can make related purchases, unless otherwise separately communicated.

    5.
    In order to serve members in the best possible way, members must inform Marimekko of any changes in his/her contact details at a Marimekko store or by e-mailing at: customerservice@marimekko.com. Members can also update their contact details on the following website: www.marimekko.com. Members may access their personal data by e-mailing to the following address: customerservice@marimekko.com

    6.
    Marimekko reserves the right, without a separate notice, to terminate the loyalty program and alter or amend the terms and conditions of the loyalty program. Notification of changes to the terms and conditions will be sent to the member personally or by posting an updated version of the terms and conditions on Marimekko’s website one month before the changes become effective.

    7.
    Marimekko has the right to terminate the membership at any time if a member has breached the terms and conditions of Marimekko loyalty program. A member can resign from Marimekko loyalty program at any time without a notice period by e-mailing to customerservice@marimekko.com or by posting (mailing) a resignation notice to Marimekko Oyj, Customer service, Puusepänkatu 4, 00880 Helsinki, Finland.

    8.
    The promoter and controller of Marimekko’s loyalty programme is Marimekko Corporation, Loyalty program, Puusepänkatu 4, 00880 Helsinki, Finland, tel: +358 9 758 7272, e-mail: customerservice@marimekko.com.

    9.
    Unless otherwise required by applicable mandatory laws, Marimekko loyalty program is construed in accordance with and governed by the laws of Finland.

     

    Description of Data File
    Personal Data Act (523/99) 10 §

    Privacy Policy

    1. Data Controller

    Marimekko Corporation

    Puusepänkatu 4
    00880 Helsinki
    FINLAND
    Phone: +358-9-758 71

    2. The contact person for matters relating to the register

    Hanna Kauste

    3. Name of the register

    Marimekko’s customer register.

    4.  Group of data subject

     Persons signed-up for the Marimekko Corporation’s loyal customer program and customers of Marimekko Corporation’s web shop.

    5. The purpose of processing personal data

    - Personal data stored in the register is used for managing the relationships with customers and for managing, developing and analyzing the Data Controller’s customer service and other operations as well as to direct marketing at special customer groups.

    - Personal data collected may be used for marketing purposes pursuant to applicable laws, such as the Finnish Personal Data Act.

     6. Content of the register

    Information included in the following data groups may be processed in the register:

    Basic data, such as: Name; date of birth; gender; e-mail addresses; telephone numbers; mailing addresses; profession and household size.

    Information related to the customer or co-operation relationship: Identification data related to the use of Marimekko’s services (loyal customer number); date of becoming a loyal customer; as well as direct marketing permissions and prohibitions.

    Data related to offers and purchases as well as other communication, such as: Benefits, services and campaigns directed at and offered to the data subject and the use thereof; other communication and measures related to the customer or co-operation relationship as well as purchases made in Marimekko’s stores, dates of the purchases and products purchased (number and price of the products purchased and the total sum of purchases).

    7. Regular sources of information

    - Most of the information is collected from the data subjects themselves at the beginning of and during the customer or co-operation relationship.

    - Updates to the personal data are also received from authorities, organizations, companies offering updating services, public directories and other public sources of information.

    8.  Regular destinations of disclosed data and the transfer of data to countries outside of the European Union or the European Economic Area

    Marimekko may disclose personal data within the limitations imposed by effective legislation as follows:

    - On the basis of a data subject’s consent;

    - To companies belonging to the Marimekko group and to authorized third parties to the extent they participate in the realization of the purposes of use stated in this description of data file. Marimekko obliges said parties to keep confidential all personal data disclosed to them and to secure such personal data in an adequate manner; and

    - On the basis of a claim based on mandatory legislation.

    Disclosures and transfers outside of the EU / EEA countries:

    - Marimekko may transfer personal data outside of the EU / EEA countries for the realization of the purposes stated in this description of file; and

    - Marimekko shall disclose or transfer personal data outside of the EU / EEA countries only to such companies, with respect to which Marimekko has ensured an adequate level of data protection by means of agreements or otherwise as required by applicable law.

    For technical reasons and practical reasons relating to usage, data may be stored on servers of third-party service providers used by Marimekko, or such third-party service providers may process data on behalf of Marimekko.

    The data transfers are carried out in compliance with the Finnish Personal Data Act (523/1999, as amended) and the Directive of the European Parliament and of the Council on Data Protection (95/46/EC).

    9. Rights of the data subjects

    Data subjects are, within the limitations imposed by applicable law, entitled to a) check what data Marimekko has collected of him/her; b) require that any incorrect, useless, incomplete or outdated information be corrected or removed; c) prohibit Marimekko from processing his/her personal data for the purposes of direct marketing, market research and opinion polls.

    Data subjects may use their above rights by contacting Marimekko at the addresses stated in the beginning of this description of file.

    10. The principles in accordance to which the data file has been secured.

    Tangible material (paper registration forms) is disposed after the data has been saved into the register. Before the disposal, the material will be saved in a locked space. Use of the register within the Data Controller’s organisation has been instructed, and access to the personal data file is restricted so that access to the information stored in the system and contained in the register and the right to use that information is only vested in those employees of the Data Controller who have such right on the basis of their work assignments. The data processing system is protected by data protection software for the operating system. Access to the system requires that each user of the register enters a user ID and password.

  • Gift Wrapping

    We offer free gift wrapping for all of our products. During checkout, you can choose whether or not to have items wrapped, and between having each item wrapped individually or all items wrapped together in a single package. If the items are wrapped individually, they will be labelled with a number attached to the ribbon. The recipient can refer to the shipping list to see which gift is contained in which package.

    Our gifts are wrapped in stunning seasonal paper – of course!