Delivery terms

Delivery Terms of Marimekko Corporation
updated 23.3.2022

1. General

These general terms (”general terms”) apply to you (”you” or ”customer”) when you place an order from Marimekko Corporation (”we” or ”Marimekko”) through our website at www.marimekko.com or another website associated therewith (”online store”). We encourage you to carefully read these general terms before placing any orders in the online store.


You must be at least 18 years old and hold a permanent delivery address within the delivery area of the online store to place orders in the online store For example, PO box addresses, hotels and other similar temporary addresses are not regarded as permanent addresses.


You must accept these general terms to be able to place any orders in the online store. By accepting these general terms, you agree to fully comply with these general terms and simultaneously accept and give an express consent for the processing of your personal data and Marimekko’s use of cookies in accordance with the Privacy policy and the Cookie policy.


Please note that these general terms give you specific rights, and you may have other rights, which vary from jurisdiction to jurisdiction.

2. Your contracting party

Your contracting party in all orders made in the online store is Marimekko, whose contact details are:

Marimekko Oyj (Business ID 0111316-2, VAT number FI0111316-2)

Address: Puusepänkatu 4, 00880 Helsinki, Finland

E-mail: customerservice@marimekko.com

Telephone: Customer service

3. Product orders and contract formation

Product orders are made in the online store by adding the desired product(s) to the basket and making the respective payment in the checkout. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. Placing orders in the online store requires that you provide us with a valid e-mail address. A contract is concluded when Marimekko confirms the order by e-mail; information contained in Marimekko’s advertising, brochures or other written materials, whether on Marimekko’s online store or given to you, is for information only and not an offer by Marimekko to supply any product(s). The confirmation includes the price and the costs of delivery of the order, the ordered products, as well as other information required by applicable mandatory legislation.

Products purchased by you are for personal or gift use only and should not be re-sold, used for commercial purposes or any other commercial benefit. Marimekko may restrict the quantities of a product being delivered to any one customer or address.


To place an order in the online store, you confirm to be a private individual or a private trader who is not entitled to VAT returns or deductions.

4. Prices, costs and taxes

The prices only apply to orders made in this online store. All prices, except on orders to Switzerland, are inclusive of value added tax, in Norway and the United Kingdom prices also include applicable customs duties. In Switzerland, customer is responsible to pay value added tax, customs duties and 19 CHF handling fee to the freight forwarder. The formulation of delivery costs has been described in these general terms under Section ”Shipping and handling”. Order-specific delivery costs are shown in the basket. Marimekko reserves the right to change the prices and the delivery costs applied to the online store, provided that any changes shall only apply to orders made after the entry into force of such changes.

5. Methods of Payment

You may pay orders by using the methods of payment defined in the online store. You can read about the methods of payment that we offer at Payment methods. Unless otherwise agreed, Marimekko charges you upon making the respective order. In case of invoicing or payment in instalments, Marimekko or its partners may acquire your credit data from a third party. In such cases Marimekko shall inform you of the same. Marimekko reserves the right to exclude certain methods of payment at certain times, or propose to change the method of payment of a specific order, if the method chosen by you does not function for some reason. In Marimekko’s online store you can make a payment by using Marimekko’s gift card, except in Norway. The voucher is valid online at Marimekko.com in the country of purchase. Please note that the restrictions on the use of the available methods of payment are stated in the online store and we recommend that you read them carefully before making any orders.

Payment Services

Finland, Sweden, Norway and the United Kingdom

In Finland, Sweden, Norway and the United Kingdom, the payment services offered in the online store are provided by Klarna Ab (”Klarna”) (556737-0431, Sveavägen 46, 11134 Stockholm, Sweden). In the Klarna Checkout service, these payment services include invoicing, payment in instalments, credit card and e-payment. More information on these services and their terms are found www.klarna.com or in our online store when making the respective payment.

France, Germany, Denmark, the Netherlands, Belgium, Italy, Spain, Austria, Croatia, the Czech Republic, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia and Switzerland

In France, Denmark, the Netherlands, Belgium, Italy, Spain, Austria, Croatia, the Czech Republic, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia and Switzerland the payment services offered in the online store are provided by Adyen BV (”Adyen”) (Simon Carmiggeltstraat 6-50 Amsterdam, 1011 D, Netherlands) and PayPal. More information on these services and their terms are found www.adyen.com and www.paypal.com or in our online store when making the respective payment.

6. Shipping and handling

All costs of delivery of products ordered in the online store are inclusive of postage and packaging costs. The costs of different means of delivery are shown in the basket when the products have been chosen. Marimekko delivers the tracking code of the package to you by e-mail when the products are shipped from Marimekko’s warehouse. Please note that you bear the risk of damage or loss of the ordered products when the product has been delivered you. If the packaging appears to be damaged, please do not accept the shipment.

Delivery in Finland

The Posti Economy delivery offered in the online store will deliver the package to the chosen post office, where it can be picked up. If you provide your phone number when placing an order, you will receive the arrival notification also by SMS. The post office will retain the package for seven (7) days.


The Posti Home Delivery -delivery offered in the online store will deliver the package to the address stated in the order. When using this method of delivery, you must provide your phone number to enable Posti to agree on a suitable delivery time.


The Posti Smart Post -delivery offered in the online store will deliver the package to the package machine chosen by you. The order may generally be picked up after 4 p.m on the business day following the date of shipping. The package will be retained in the machine for seven (7) days as of its arrival. The arrival notification and the code of the package machine will be sent to you by SMS, and thereby this method of delivery requires provision of a valid telephone number. Orders with coated cotton cannot be delivered to the Smart Post machine.


Package can also be delivered to Marimekko Store. The store notifies the customer with SMS or e-mail when the order can be picked up. The store will retain the package for fourteen (14) days.


Delivery time with all delivery methods is 1-3 business days + shipping, but during sale and other campaigns it can be longer.


Deliveries can be made only to mainland Finland. We do not deliver to Åland Islands.

Delivery within European Union (except Bulgaria and Cyprus), the United Kingdom, Norway and Switzerland

Our delivery time is 3-5 working days + shipping. During promotions, delivery times may be longer than usual. We do not deliver to the following territories, which do not apply EU Value Added Tax regime: In Germany, Büsingen und Helgoland, in the United Kingdom, Guernsey (e.g. Alderney and Sark, Jersey and Gibraltar, in Italy Livigno and Campione d’Italia, and in Spain the Canary Islands, Ceuta and Melilla. We do not deliver to Greenland and Faroe Islands.

7. Time of Delivery

We will ship the product(s) ordered from the online store without undue delay after we have confirmed the order, and in any event we use reasonable efforts to ship products(s) within thirty (30) days of the confirmation. In the event a product you have ordered is not available, we may separately agree with you that we will deliver another product that is essentially similar to the original product, provided that the price of the replacement product does not exceed that of the original product.

8. Limitations of Liability

To the extent permitted by applicable mandatory legislation, Marimekko shall not be liable for any economic losses, loss of income, loss of profits, loss of contracts, business or anticipated savings, loss of goodwill, or reputation or special or punitive losses, nor any consequential or other indirect damage. This liability exclusion does not apply in cases of gross negligence or unlawful intent and does not apply to the liability of the seller for death or personal injury caused by the goods to any person or where has been a breach of a fundamental contractual obligation. To the extent permitted by applicable mandatory legislation, there are no warranties, conditions or other terms binding on Marimekko other than those mentioned in these general terms.

9. Return and refund

All purchases made through the online store are classified as distance selling in accordance with applicable consumer legislation. You have a right to cancel a distance sale contract by notifying Marimekko via the return form or other form of notice within thirty (30) days after receiving the ordered products. The right to cancel does not apply to fabrics that have been cut-to-order in accordance with your request or to any other custom-made products. In addition, and for health and hygiene reasons, the right of cancellation does not apply to underwear or swimwear, if the product(s) belonging to these categories have been unsealed. Products ordered in the online store may not be exchanged directly for other products. More specific instructions as to how to return the product are found in Exchanges and returns.


When you return a product ordered from the online store, and unless otherwise agreed, Marimekko shall return the respective payment, including the costs of delivery, with an aim to use the same method of payment used by the customer when making the original transaction. Marimekko will not reimburse value added taxes, customs duties or handling fee that is paid to freight forwarder in shipments to Switzerland. The re-payment is exclusive of any additional costs of delivery incurred by customer in choosing another method of delivery rather than Marimekko’s standard delivery. In the event of partial returns, the costs of delivery will not be returned.


If you are entitled to a gift with purchase (“GWP”), e.g. Marimekko logo bag, as a result of the order placed, and the terms for the GWP are no longer fulfilled because of the return, you are also obliged to return the GWP. If you do not return the GWP, Marimekko reserves the right to deduct the value of the GWP from the total value of your return.


All products must be returned carefully packed, in good shape and preferably in their original box and/or package. You are liable for any impairment of products that have been used, and Marimekko has the right to deduct from the repayment the difference between the original value of the product and its actual value at the time of the return. If the product may no longer be used due to such use, you are liable for the full value of the product and, if you wish to have the product re-delivered to you, for the costs of delivery of such re-delivery. Products cannot be returned to Marimekko stores, but can be exchanged to different color or size, if those products are available. Customer needs to contact the store directly and enquire a possible exchange; product assortments vary between different stores. Marimekko store contact information can be found from store locator.


If a product ordered from the online store has been returned to Marimekko in accordance with the above, Marimekko shall make the respective repayment through respective payment service provider as soon as possible and in any event within fourteen (14) days after having received the customer’s notice of withdrawal. Marimekko may however postpone the repayment, until Marimekko has received the product, or the customer has provided Marimekko with a certification of the return (e.g. certificate of delivery).

Withdrawal in Finland

If you cancel the order in accordance with the above, you must return the delivered products within thirty (30) days after having notified Marimekko of the intention to use the right of cancellation, and dropping the package including the returned item(s) at any post office for delivery. You must pack the product(s) carefully and add the Posti return label, delivered with the product(s), on top of the return package. If you return the product(s) in its/their original package, you must add the return label on top of his/her own address details. When you deliver the package to the post office, you must ensure that you receive a return receipt. The package may not be returned by placing it in a mailbox. Marimekko shall be liable for the immediate and necessary costs of any returns made in accordance with the above, while you shall be liable for the costs of any other method of delivery chosen by you that exceed the costs of Marimekko’s standard delivery, unless otherwise agreed between you and Marimekko.

Withdrawal within European Union, the United Kingdom, Norway and Switzerland

If the order is cancelled after you have used the right to cancel, you must return the products within fourteen (14) days from notifying Marimekko. If returning from the United Kingdom, Norway or Switzerland, you must first contact Marimekko’s return service per e-mail returns@marimekko.com and include order number and list of the item (s) you want to return in the message. Marimekko will send to you a return label. You must pack the product(s) carefully, attach copy of the delivery note in the package with information on products he/she is going to return and add the DHL return label, delivered with the product(s), on top of the return package. If you return the product(s) in its/their original package, you must add the return label on top of your own address details. After that you can schedule a courier collection from local DHL web page (Choose a location (country) > Schedule a courier pick up > e-Return Shipment). Also the contact information of local DHL Service Points and customer service can be found from these pages. Marimekko shall be liable for the immediate and necessary costs of any returns made in accordance with the above, while you shall be liable for the costs of any other method of delivery chosen by you that exceed the costs of Marimekko’s standard delivery, unless otherwise agreed between you and Marimekko.

10. Product Defects

In the event the customer notices that a product bought from the online store is defective, as defined in applicable consumer legislation, the customer may submit a claim to Marimekko. All claims must be made as soon as possible after becoming aware of the respective defect by using the contact details stated in the online store.

In the event a claim leads to the product(s) being returned to Marimekko, Marimekko shall be liable for any costs of delivery caused by such return(s).

When a product subject to a claim is returned and the claim is substantiated, Marimekko shall credit to the customer the compensation required by applicable consumer legislation. Marimekko aims to pay the compensation within thirty (30) days after receiving the product(s) subject to the claim, but the actual payment date may vary, depending on the nature of the product(s). If the product(s) re-turned in accordance with this clause are not defective under applicable consumer legislation, Marimekko may reject the claim, and recover the costs of delivery caused by returning the product to the customer (if any).

These general terms are not intended to limit the customer’s legal rights nor Marimekko’s legal obligations related to product defects in any way including, without limitation, repair or replacement obligations.

If you purchased the products in France the following provisions apply:

In accordance with the French Consumer Code, Marimekko hereby draws your attention to the fact that in addition to any commercial guarantee granted to you, Marimekko is bound by the legal guarantee referred to in articles L. 217-4 to L. 217-14 of the French Consumer Code as well as articles 1641 to 1648 and 2232 of the French Civil Code related to product defects. We recommend that you read the following terms carefully.


In the context of legal warranty of conformity for goods: This warranty lasts for 2 years starting from the delivery of the item; The consumer is entitled to choose between repair or replacement of the goods (the seller may only refuse if this results in disproportionate costs for him in comparison with the alternative remedy, taking into account the value of the goods or the significance of the lack of conformity); -Legal warranty shall not be affected by the commercial warranty and shall be in force independently from and in parallel with such commercial warranty. The consumer may decide to act on the basis of legal warranty on latent defects (article 1641 of the French Civil Code). In this case, the consumer has the option either to return the object and be refunded or to keep the object and have a partial refund in accordance with Article 1644 of the French Civil Code.


Marimekko does not guarantee the availability of all products in the online store. Marimekko is not liable for any spelling mistakes or incorrect pictures presented in the online store, nor for incorrect prices or price compensations (such as price changes made by its suppliers or changes in currencies), nor for incorrect information regarding any product’s stock situation. In the event a product ordered by a customer has been given an incorrect price, Marimekko shall notify the respective customer of the same prior to an order confirmation and freeze the order until the customer has accepted the new price. All pictures and photos presented in the online store are only to be referred to as examples and they may not be relied upon in any way, including in relation to the amount, appearance, functionality or origin of the respective product(s). Marimekko is not liable for any information provided by third parties for the purposes of the online store.

11. Links

Marimekko may provide links to other websites that are not under Marimekko’s control, and web-sites that are not under Marimekko’s control may provide links to the online store. Although Marimekko aims to ensure that Marimekko only provides links to websites that are in compliance with privacy and security standards at least as extensive as Marimekko’s privacy policy, Marimekko is not liable for the security or confidentiality of any information or personal data that the customer enters into a third party’s website. Marimekko recommends that the customer be careful when entering such information or data on a third party’s website and thoroughly read all applicable rules and practices regarding privacy.

12. Force Majeure

Unless otherwise required by applicable mandatory legislation, Marimekko shall not be liable for any delays or defects that are caused by impediments beyond Marimekko’s control. These include with-out limitation industrial actions, acts of war and terrorism, fire, lightning, changes in applicable mandatory legislation, technical problems, interruptions in power/telecommunications/computer systems or other communication, as well as delays or defects in services provided by sub-contractors caused by the aforesaid. In the event of such situation, Marimekko shall notify the customer when it starts and when it ends. If the situation has lasted for more than two (2) months, both the customer and Marimekko are entitled to cancel the order made in the online store with immediate effect.

13. Changes to the General Terms

Marimekko reserves the right to change these general terms at any time. All changes to these general terms are published in the online store. The changes shall enter into force when the customer has accepted the general terms (when making a new purchase or when surfing on the online store) and in any event after thirty (30) days of their publication. Marimekko recommends that the customer visit the online store regularly to gain information on any changes to these general terms.

14. Invalidity

In the event a competent court, authority or arbitral tribunal rules that any section or term of these general terms is fully or partially invalid or unenforceable, the remainder of such section or term and all other sections and terms of these general terms shall remain valid and enforceable to the largest extent allowed by applicable mandatory legislation. All sections or terms that are held to be invalid or unenforceable shall be replaced by similar valid and enforceable sections and terms.

15. Applicable law and Dispute Resolution

All disputes arising out of or relating to these general terms, the online store or purchases made in the online store shall be primarily settled by negotiations with Marimekko’s customer service (contact in-formation in Section 2.), and finally by a competent court as determined by applicable mandatory legislation. In the event of disputes, Marimekko aims to follow any decisions of the Finnish Consumer Complaint Board or an equivalent authority of another EU Member State.

The legislation applied to these general terms shall be determined in accordance with applicable mandatory legislation. Unless otherwise stipulated by applicable mandatory legislation, these general terms shall be subject to the laws of Finland and any disputes arising out of or relating to these general terms shall be settled by the courts of Finland.