Ordering online

Is online shopping safe?

Yes. Rest assured that we treat your customer information confidentially and will never pass it on to third parties. We also use a secure SSL connection to protect the connection between your computer and our online store. On top of that, we continuously develop new measures to keep your shopping experience with us as secure as possible.

Can I combine two orders that I have placed?

No. Each order is processed individually.

Is it possible for my order to be canceled after I have received an order confirmation?

We do everything we can to deliver all confirmed orders. On rare occasions, many customers place the same order at the same time, which creates the possibility of stocks running out while appearing available in the shop. We will send you a shipment notice by email to confirm the products that will be delivered. Also, if your entire order is canceled, we will notify you by email.

The product I added to my cart had expired by the time I proceeded to checkout. How can this happen?

Only upon payment is an item reserved for you. Sometimes another customer may have purchased the last item and proceed to checkout before you.

I wish to change the delivery address for the order. What should I do?

Soon after the package has left our warehouse, you will receive either an e-mail or a text message from DHL. Click the link in the message to choose your preferred delivery option. You can also change the delivery address (within the same country).

Can I order products for a company, for example, as business gifts?

Yes. The easiest way is to use a company credit card as payment. If you prefer to place an order and receive a payable invoice, please contact our sales department.

I’ve placed an order for someone else. How will they be informed about the delivery?

The shipping provider will inform your recipient. However, just to avoid any confusion, we recommend that you also notify the recipient of their upcoming delivery.