Return and exchange
Can I cancel my order?
No. But you can make a return. Once you have placed your order, it automatically proceeds to collection and delivery. You always have 30 days to return any ordered items. Please see details in the Exchanges and Returns section.
How do I make a return?
Please see the Exchanges and Returns section.
Does the return policy apply to all products?
The right to return applies to items that are unused and intact. This means that all product labels and tags must still be in place. The product must be in its original package. We do not refund the gift packaging fee when returning the product. We do not offer returns of cut-to-length fabric as this is a made-to-order product. There is also no return right on swimwear and underwear if the protective sticker has been removed.
I would like to exchange the product I bought for another one. What should I do?
Products purchased via our online store cannot be exchanged directly. If you wish to exchange the product using the online store, we kindly ask you to make a return and place a new separate order online for the item you want.
Can I leave a package unclaimed if I wish to refuse it?
To speed up the return and refund process, we recommend that you accept the delivery and then fill a return form online.