Delivery terms

Delivery terms of Marimekko Corporation
updated 21 June 2023

1. General

These general terms (”general terms”) apply to you (”you” or ”customer”) when you place an order from Marimekko Corporation (”we” or ”Marimekko”) through our website at www.marimekko.com or another associated website (”online store”). By visiting the site and placing orders in our online store, the customer accepts and commits to comply with these general terms.

You must be at least 18 years old and hold a permanent delivery address within the delivery area of the online store to place orders. For example, PO box addresses, hotels and other similar temporary addresses are not regarded as permanent addresses.

Marimekko processes the personal data of customers as described in Marimekko’s Privacy Statement.

Please note that these general terms give you specific rights, and you may have other rights, which vary from jurisdiction to jurisdiction.

2. Your contracting party

Your contracting party in all orders made in the online store is Marimekko Corporation, whose contact details are:

Marimekko Corporation (Business ID 0111316-2)
Address: Puusepänkatu 4, 00880 Helsinki, Finland
E-mail: customerservice@marimekko.com
Telephone: +358 9 7587 260

3. Product orders and contract formation

Orders are placed in the online store by adding the desired product(s) to the basket and making the respective payment in the checkout. Our order process allows you to check and amend any errors before submitting your order to Marimekko. Please take the time to read and check your order at each page of the order process. Placing orders in the online store requires that you provide us with a valid email address. A contract is concluded when Marimekko confirms the order by email. Information contained in Marimekko’s marketing, brochures or other written materials, whether in Marimekko’s online store or given to you, is for information only and not an offer by Marimekko to supply any product(s). The confirmation includes the price and the costs of delivery of the order, the ordered products, as well as other information required by applicable mandatory legislation.

Products purchased by you are for personal or gift use only and should not be re-sold, used for commercial purposes or any other commercial benefit. Marimekko may restrict the quantities of a product being delivered to any one customer or address.

To place an order in the online store, you confirm to be a private individual or a private trader who is not entitled to VAT returns or deductions.

4. Prices, costs and taxes

The prices only apply to orders placed in this online store. All prices, except on orders to Switzerland, are inclusive of value added tax. In Norway and the United Kingdom prices also include applicable customs duties. In Switzerland, customer is responsible to pay value added tax, customs duties and 19 CHF handling fee to the freight forwarder. The formulation of delivery costs has been described in these general terms under the section ”Shipping and handling”. Order specific delivery costs are shown in the basket. Marimekko reserves the right to change the prices and the delivery costs applied in the online store, provided that any changes will only apply to orders made after the entry into force of such changes.

5. Methods of payment

You may pay orders by using the methods of payment defined in the online store. You can read about the methods of payment that we offer in the section Payment services. Unless otherwise agreed, Marimekko charges you upon making the respective order. In case of invoicing or payment in instalments, Marimekko or its partners may acquire your credit data from a third party. In such cases you will receive a notification. Marimekko reserves the right to exclude certain methods of payment at certain times or propose to change the method of payment of a specific order, if the method chosen by you does not function for any reason. In Marimekko’s online store you can make a payment by using Marimekko’s gift card, except in Norway. The gift card is valid online at marimekko.com in the country of purchase. A gift card cannot be used as a payment method for products named or otherwise personalized for the customer. Please note that the restrictions on the use of the available methods of payment are stated in the online store, and we recommend that you read them carefully before making any orders.

Payment services

Finland, Sweden, Norway and the United Kingdom

In Finland, Sweden, Norway and the United Kingdom, the payment services offered in the online store are provided by Klarna Ab (”Klarna”) (556737-0431, Sveavägen 46, 11134 Stockholm, Sweden). In the Klarna Checkout service, these payment services include invoicing, payment in instalments, credit card and e-payment. More information on these services and their terms are found www.klarna.com or in our online store when making the respective payment.

In addition, in Finland and Sweden, the payment services for products named or otherwise personalized for the customer are also provided by Apple Pay and Adyen BV (”Adyen”) (Simon Carmiggeltstraat 6-50 Amsterdam, 1011 D, Netherlands). More information on these services and their terms are found on www.apple.com/legal/applepayments/direct-payments/ and www.adyen.com.

In United Kingdom Klarna’s Pay in 3 instalments / Pay Later in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Terms and conditions apply https://www.klarna.com/uk/terms-and-conditions/

France, Germany, Denmark, the Netherlands, Belgium, Italy, Spain, Austria, Croatia, the Czech Republic, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia and Switzerland

In France, Germany, Denmark, the Netherlands, Belgium, Italy, Spain, Austria, Croatia, the Czech Republic, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia and Switzerland the payment services offered in the online store are provided by Adyen BV (”Adyen”) (Simon Carmiggeltstraat 6-50 Amsterdam, 1011 D, Netherlands) and PayPal. More information on these services and their terms are found on www.adyen.com and www.paypal.com or in our online store when making the respective payment.

6. Shipping and handling

All costs of delivery of products ordered in the online store are inclusive of postage and packaging costs. The costs of different means of delivery are shown in the basket when the products have been chosen. Marimekko delivers the tracking code of the package to you by email when the products are shipped from Marimekko’s warehouse. Please note that you bear the risk of damage or loss of the ordered products when the product has been delivered to you. If the packaging appears to be damaged, please do not accept the shipment.

Delivery in Finland

All delivery options in the online store require a valid mobile phone number to be provided.

Delivery time is approximately 2–5 business days, but during sale and other campaigns it can be longer. The delivery time for Marimekko store deliveries is approximately 5 working days. Delivery time for products named or otherwise personalized for the customer is approximately 3–7 working days.

Deliveries can be made only to mainland Finland. We do not deliver to Åland Islands.

Posti

The Posti Economy delivery will deliver the package to the chosen post office where it can be picked up. You will receive the arrival notification by email and SMS. The post office will retain the package for seven (7) days, after which the package shall be returned to Marimekko. The Posti Home Delivery will deliver the package to the address stated in the order. You can confirm or change the delivery time from Posti by e-mail and SMS via the incoming link.

The Posti Parcel Lockerdelivery will deliver the package to the Posti Parcel Locker chosen by you. The package will be retained in the locker for seven (7) days as of its arrival. The arrival notification and the code of the parcel lockerwill be sent to you by SMS. If the parcel locker is full on the first day of delivery, an attempt will be made to deliver the shipment on the next business day. If the locker is full even then, the package will be directed to the post office closest to the parcel locker. Orders for acrylic coated fabric cannot be delivered to the Posti Parcel Locker  and such package shall be directed to the post office nearest to the parcel locker.

DHL

The DHL Home delivery will deliver the package to the address provided when placing an order. You can also change the delivery to the nearest DHL pick-up point after receiving the shipment ID.

Budbee

The Budbee home delivery will deliver the package to the address provided when placing an order. You will receive the arrival notification by SMS, if you don´t have a Budbee app. You can also use the Budbee app where you can see the status of the delivery. You can change the delivery time or delivery method via the link you received or app.

The Budbee Box delivery method will deliver the package to the Budbee parcel locker. You will receive an arrival notification via SMS or Budbee app. Budbee shall retain the package for seven (7) days, after which the package shall be returned to Marimekko.

Delivery to Marimekko store

Package can also be delivered to a Marimekko store. The store notifies the customer with SMS or email when the order can be picked up. The store will retain the package for seven (7) days.

Delivery for products named or otherwise personalized for the customer

Products named or otherwise personalized for the customer are delivered via the Posti Economy delivery. You will receive the arrival notification by email and SMS. The post office will retain the package in the post office for seven (7) days.

Delivery within the European Union (except Bulgaria and Cyprus), the United Kingdom, Norway and Switzerland

The package will be delivered within 1-4 working days of it leaving the Marimekko warehouse. During promotions, delivery times may be longer than usual. All delivery options in the online store require a valid mobile phone number to be provided.

We do not deliver to the following territories, which do not apply EU Value Added Tax regime: In Germany, Büsingen and Helgoland, in the United Kingdom, Guernsey (e.g. Alderney and Sark, Jersey and Gibraltar, in Italy Livigno and Campione d’Italia, and in Spain the Canary Islands, Ceuta and Melilla. We do not deliver to Greenland and Faroe Islands.

Shipping countries

We ship to all EU countries (except Bulgaria and Cyprus). We also ship to Norway, Switzerland, and the United Kingdom. Shipping costs cover postage and handling. You can find the available shipping methods and fees for your country on this page.

The local value-added tax and applicable duties are included in the product price in all orders to Norway and the United Kingdom. Local value-added tax and applicable customs duties are not included in the product price in orders to Switzerland. DHL invoices taxes and customs duties as well as a 19 CHF forwarding fee upon delivery.

DHL Express Shipping

Soon after your order has been picked up from our warehouse, you will receive either an e-mail or text message containing your DHL tracking code and estimated delivery time. By clicking the link in the message, you can choose the delivery option that suits you best. Delivery can be made to the original delivery address, to a DHL Service Point or DHL Parcel Lockers. It is also possible to change the delivery address (within the same country). Your shipment is delivered climate neutrally with the DHL Express GoGreen service. With GoGreen, the logistics-related emissions are offset through various certified climate protection projects around the world.

If you choose delivery to a DHL Service Point or Parcel Locker, your shipment will be held for seven (7) days before being returned to Marimekko.

Budbee Shipping in Sweden

With Budbee home delivery method, the package will be delivered to the address you provided. You will receive the arrival notification by SMS, if you don´t have a Budbee app. You can also use the Budbee app, where you can see all the stages of delivery. You can change the delivery time or delivery method via the link or app you received.

With the Budbee Box parcel locker delivery method, the parcel is delivered to the Budbee parcel locker. You will receive an arrival notification via SMS or the Budbee app. Budbee will store the parcel for seven (7) days, after which the package will be returned to Marimekko.

Shipping methods

The shipping fee is added to your order once you choose your shipping method. When your order is ready to ship, you will receive a shipping confirmation by e-mail. Soon after this message, the carrier will send you a tracking notification with a tracking code. You can monitor the status of your order by clicking the link.

If you choose delivery to a DHL Service Point or Parcel Locker, or in Sweden Budbee Box delivery, your shipment will be held for 7 days before being returned to Marimekko.

Orders that are not picked up will be returned to Marimekko. We will refund the purchase as soon as the return has been processed. We will send a notice of the refund via e-mail. We are unable to offer returns on cut-to-measure fabrics, products named or otherwise personalized for the customer, gift wrapping cost, or swimwear, if the protective sticker has been removed. Fabric orders are not covered by our return, refund, or cancellation rights.

The local value-added tax and applicable duties are included in the product price in all orders to Norway and the United Kingdom. Local value-added tax and applicable customs duties are not included in the product price in orders to Switzerland. DHL invoices taxes and customs duties as well as a 19 CHF forwarding fee upon delivery. Products named or otherwise personalized for the customer are delivered via the DHL Home delivery. DHL Home delivery will deliver the package to the address provided when placing an order. You can also change the delivery to the nearest DHL pick-up point after receiving the shipment ID.

In addition, we do not deliver products named or otherwise personalized for customers in the UK, Norway or Switzerland.

7. Time of delivery

We will ship the product(s) ordered in the online store without undue delay after we have confirmed the order, and in any event we use reasonable efforts to ship the products(s) within thirty (30) days of the confirmation. In the event a product you have ordered is not available, we may separately agree with you that we will deliver another product that is essentially similar to the original product, provided that the price of the replacement product does not exceed that of the original product.

8. Limitations of liability

To the extent permitted by applicable mandatory legislation, Marimekko is not liable for any consequential or other indirect damage. This liability exclusion does not apply in cases of gross negligence or wilful misconduct. To the extent permitted by applicable mandatory legislation, there are no warranties, conditions or other terms binding on Marimekko other than those mentioned in these general terms.

9. Return and refund

All purchases made in the online store are classified as distance selling in accordance with applicable consumer legislation. You have a right to cancel a distance sale contract by notifying Marimekko via the return form or other form of notice within thirty (30) days after receiving the ordered products.

The right to cancel does not apply to fabrics that have been cut-to-order in accordance with your request, to any other custom-made products (including without limitation products named or otherwise personalized for the customer) or gift-wrapping costs. In addition, for health and hygiene reasons, the right of cancellation does not apply to underwear or swimwear, if the product(s) belonging to these categories have been unsealed.

Products ordered in the online store may not be exchanged directly for other products. More specific instructions as to how to return the product are found in the section Exchanges and returns.

When you return a product ordered from the online store, and unless otherwise agreed, Marimekko returns the respective payment, including the costs of delivery, with the aim of using the same method of payment used by the customer when making the original transaction. Marimekko will not reimburse value added taxes, customs duties or handling fee that is paid to freight forwarder in shipments to Switzerland. The re-payment is exclusive of any additional costs of delivery incurred by the customer in choosing another method of delivery rather than Marimekko’s standard delivery. In the event of partial returns, the costs of delivery will not be returned.

If you are entitled to a gift with purchase (“GWP”), for example Marimekko logo bag, as a result of the order placed, and the terms for the GWP are no longer fulfilled because of the return, you are obliged to return the GWP. If you do not return the GWP, Marimekko reserves the right to deduct the value of the GWP from the total value of your return.

The Customer is liable for any impairment of products that have been used, and Marimekko has the right to deduct from the repayment the difference between the original value of the product and its actual value at the time of the return. If the product may no longer be used due to such use, you are liable for the full value of the product and, if you wish to have the product re-delivered to you, for the costs of delivery of such re-delivery.

Products cannot be returned to Marimekko stores, but can be exchanged to different color or size, if those products are available. Customer needs to contact the store directly and enquire a possible exchange; product assortments vary between different stores. Marimekko store contact information can be found from store locator.

If a product ordered from the online store has been returned to Marimekko in accordance with the above, Marimekko makes the respective repayment through respective payment service provider as soon as possible and in any event within fourteen (14) days after having received the customer’s notice of withdrawal. Marimekko may however postpone the repayment, until Marimekko has received the product, or the customer has provided Marimekko with a certification of the return (e.g. certificate of delivery).

Withdrawal in Finland

If you cancel the order in accordance with the above, you must return the delivered products within thirty (30) days in accordance with Marimekko’s return terms. The product to be returned must be packed carefully and accompanied with information about the products to be returned.

If you chose Posti as the delivery method, attach the return label that came with the package on top of the package. Check that the sticker covers the original shipping information of the package. Return the parcel to the post office and make sure you get a receipt for the return. You can also return the package through a Posti Parcel Locker: first activate the Marimekko return label shipping code on Posti's Return Package pages under Return address card. The package cannot be returned to the letterbox.

No return label will be supplied with the Budbee delivery, i.e. the package will be returned without a return label. The return is activated via the SMS link you received from Budbee or the Budbee app. The method of return is chosen according to the method of delivery.

Withdrawal within European Union, the United Kingdom, Norway and Switzerland

If the order is cancelled after you have used the right to cancel, you must return the products within fourteen (30 days from notifying Marimekko. If returning from the United Kingdom, Norway or Switzerland, you must first contact Marimekko’s return service via email at returns@marimekko.com.

You must pack the product(s) carefully, attach a copy of the delivery note in the package with information on products you are going to return and add the DHL return label delivered with the product(s) on top of the return package. If you return the product(s) in its/their original package, you must add the return label on top of your own address details. After that you can schedule a courier collection from a local DHL web page.

10. Product defects

Marimekko is responsible for any product defects in accordance with applicable consumer legislation. In the event the customer notices that a product bought from the online store is defective, the customer may submit a claim to Marimekko. All claims must be made as soon as possible after becoming aware of the defect by using the contact details stated in the online store.

In the event a claim leads to the product(s) being returned to Marimekko, Marimekko is liable for any costs of delivery caused by such return.

The customer may request a compensation or a price reduction for a defective product. When a product subject to a claim is returned and the claim is substantiated, Marimekko will credit to the customer the compensation or price reduction in accordance with applicable legislation. Marimekko aims to pay the compensation or price reduction within thirty (30) days after receiving the product(s) subject to the claim, but the actual payment date may vary, depending on the nature of the product(s). If the product(s) returned in accordance with this clause are not defective under applicable legislation, Marimekko may reject the claim, and recover the costs of delivery caused by returning the product to the customer (if any).

If you want to replace a defective product or have the defective product repaired, please contact Marimekko’s customer service.

These general terms are not intended to limit the customer’s legal rights nor Marimekko’s legal obligations related to product defects in any way including, without limitation, repair or replacement obligations.

If you purchased the products in France, the following provisions apply:

In accordance with the French Consumer Code, Marimekko hereby draws your attention to the fact that in addition to any commercial guarantee granted to you, Marimekko is bound by the legal guarantee referred to in articles L. 217-4 to L. 217-14 of the French Consumer Code as well as articles 1641 to 1648 and 2232 of the French Civil Code related to product defects. We recommend that you read the following terms carefully.

In the context of legal warranty of conformity for goods: This warranty lasts for 2 years starting from the delivery of the item; The consumer is entitled to choose between repair or replacement of the goods (the seller may only refuse if this results in disproportionate costs for him in comparison with the alternative remedy, taking into account the value of the goods or the significance of the lack of conformity); -Legal warranty is not affected by the commercial warranty and is in force independently from and in parallel with such commercial warranty. The consumer may decide to act on the basis of legal warranty on latent defects (article 1641 of the French Civil Code). In this case, the consumer has the option either to return the object and be refunded or to keep the object and have a partial refund in accordance with Article 1644 of the French Civil Code.

Marimekko does not guarantee the availability of all products in the online store. Marimekko is not liable for any spelling mistakes or incorrect pictures presented in the online store, nor for incorrect prices or price compensations (such as price changes made by its suppliers or changes in currencies), nor for incorrect information regarding any product’s stock situation. In the event a product ordered by a customer has been given an incorrect price, Marimekko will notify the customer of the same prior to an order confirmation and freeze the order until the customer has accepted the new price. All pictures and photos presented in the online store are only to be referred to as examples and they may not be relied upon in any way, including in relation to the amount, appearance, functionality or origin of the respective product(s). Marimekko is not liable for any information provided by third parties for the purposes of the online store.

11. Links

Marimekko may provide links to other websites that are not under Marimekko’s control, and websites that are not under Marimekko’s control may provide links to the online store. Although Marimekko aims to ensure that Marimekko only provides links to websites that are in compliance with privacy and security standards at least as extensive as Marimekko’s privacy policy, Marimekko is not liable for the security or confidentiality of any information or personal data that the customer enters into a third party’s website. Marimekko recommends that the customer is careful when entering such information or data on a third party’s website and thoroughly reads all applicable rules and practices regarding privacy.

12. Force majeure

Unless otherwise required by applicable mandatory legislation, Marimekko is not liable for any delays or defects that are caused by impediments beyond Marimekko’s control. These include without limitation industrial actions, acts of war and terrorism, fire, lightning, changes in applicable mandatory legislation, technical problems, interruptions in power/telecommunications/computer systems or other communication, as well as delays or defects in services provided by sub-contractors caused by the aforesaid. In such an event, Marimekko notifies the customer of the event and, if possible, when it ends. If the event has lasted for more than two (2) months, both the customer and Marimekko are entitled to cancel the order made in the online store with immediate effect.

13. Changes to the general terms

Marimekko reserves the right to change these general terms at any time by announcing the changes in the online store. The customer accepts the currently valid general terms when conducting transactions in the online store. Marimekko recommends that the customer visits the online store regularly to gain information on any changes to these general terms.

14. Invalidity

In the event a competent court, authority or arbitral tribunal rules that any section or term of these general terms is fully or partially invalid or unenforceable, the remainder of such section or term and all other sections and terms of these general terms remain valid and enforceable to the largest extent allowed by applicable mandatory legislation. All sections or terms that are held to be invalid or unenforceable will be replaced by similar valid and enforceable sections and terms.

15. Applicable law and dispute resolution

The legislation applied to these general terms is determined in accordance with applicable mandatory legislation. Unless otherwise stipulated by applicable mandatory legislation, these general terms are subject to the laws of Finland and any disputes arising out of or relating to these general terms will be settled by the district courts of Finland.

However, the customer may refer the dispute to the district court of their domicile or other body handling consumer disputes in their domicile. In Finland, this body is the Consumer Disputes Board. Prior to referring the matter to a court of law or other body settling consumer disputes, the customer is requested to contact Marimekko to settle the matter amicably.

In addition, the customer has the right to seek a settlement outside a court of law for a dispute concerning a purchase they have made online through the Online Dispute Resolution (ODR) forum maintained by the European Commission.