Exchanges and returns

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Exchange

roducts purchased via our online store cannot be exchanged directly: you will have to order a new product and return the original. Products can be exchanged at Marimekko stores, if products are available. Product assortments vary between different stores, so please contact the store directly and enquire a possible exchange. Store contact information can be found from

 

Return

Marimekko online store has 30 days return policy. Unused and undamaged products bearing all original product identifiers and tags can be returned, with the exception of fabrics, which have been cut to order, undergarments and swimwear.

Laundered items are not eligible for return. 

 

Final Sale

All fabric is final sale. Fabric orders are cut-to-order, therefore fabric is not eliglbe for return.

All products discounted by 40% or more are final sale. This merchandise is not eliglbe for returns, exchanges or price adjustments.

 

Please follow the instructions below to make a return:

Step 1. Fill in the online

Step 2. Write the Return Number on the back of your packing slip.

Step 3. Pack the item(s) carefully, use original packaging if possible and enclose the packing slip in the box.

Step 4. Use the FedEx return label included in your package and attach the label on top of the package. Make sure it covers all original address information.

 

If your pre-paid return label is lost or damaged, please contact customer service for a copy to be emailed to you.

 

If you prefer to use your own shipping label, we recommend using a trackable and insured shipping method. Marimekko is not responsible for fees or lost returns for these shipments. Mail your return to the address below and obtain tracking number for your records.

 

Bergen Logistics c/o Marimekko

5903 West Side Avenue

North Bergen, NJ 07047

 

Marimekko reserves the right to refuse any return received after the 30-day return period.

 

Refund

Your refund will be processed within 10 business days of receipt at our warehouse. Shipping, handling, or other charges will not be refunded. If you use the pre-paid return shipping label included with your order, an $8.00 shipping and handling fee will be deducted from your refund. If you received the wrong item or if the return is a result of a manufacturer error, we will refund the shipping cost. Marimekko reserves the right to reject claims of faulty or defective product and deduct $8.00 shipping and handling fee from your refund if it is not found to be faulty or defective after the quality assurance check. 

Fabric orders are cut-to-order and, therefore, are not eligible for return.