Returns
Return policy
Kindly wait for the return documents patiently—your return period will not expire while you wait.
The Marimekko online store has a 30-day return policy. Unused and undamaged products bearing all original product identifiers and tags can be returned. We are unable to offer returns on cut-to-measure fabrics, products named or otherwise personalized for the customer, or undergarments and swimwear, if the protective sticker has been removed.
With the return method offered by Marimekko, the return is free of charge for you one time. The shipping fee will be refunded if all items included in the order are returned. Marimekko does not refund the gift packaging fee when returning the product.
Return instructions
Step 1. Fill in the online return form in My account. An order placed without logging in will be found from here. We will prepare the shipment and automatically send you a return label by email within a few days of filling in the return form. The message will come from returns@marimekko.com.
Step 2. Include the Delivery Note (received in the original package) in the return package and mark which products you are returning.
Step 3. Pack the item(s) carefully. If possible, use the original packaging; fold any clothes neatly. Make sure to sufficiently protect all products. Please use a moderate amount of tape to secure the packages.
Step 4. Return the item using the delivery method you originally chose:
Returning a UPS delivery
Use the UPS return label you received by email from ups.com and attach it securely on top of the package, making sure it covers all original address details. You can also show the return barcode from your phone at the Access Point.
You can easily drop off your return at a UPS Access Point. Find the nearest Access Point at www.ups.com via the 'Find Closest UPS Location' button in the top left corner. Or schedule a pickup online at this link. Fill in the form and select a pickup time. Use the UPS tracking number from your return label - it starts with '1Z'. Using this code makes the return free of charge.