Returns

At Marimekko, we are happy to offer you a refund, or credit note for change of mind on most full price products within 21 days of purchase.

Subject to the Consumer Guarantees outlined below, products returned for change of mind within the above time frame can be returned for a refund, exchange or credit note subject to the following conditions:

Proof of purchase is accompanied with the returned product(s).
The product(s) are unworn, unwashed, unused and in their original product packaging with all tags intact.
Marimekko reserves the right to deny a return if it does not meet the conditions above.

Exceptions: Our change of mind policy does not apply to the following products: Fabrics; as they are cut to measure, Sale and Outlet items. Earrings, cannot be returned for a refund for hygiene reasons, unless faulty. Gift exchanges can only be carried out with original proof of purchase receipt.

If you have received a damaged, defective or the incorrect item, please email customer Service at nz.customerservice@marimekko.com with your order number a detailed description of the issue and a reference photo(s).


Returns:
A $15.00 shipping and handling fee will be deducted from your refund. Original shipping fees will not be refunded.
Products purchased via our online store cannot be exchanged directly: you will need to place a new order for your item(s) and send your original item for a refund.

Sale items: All Items (excluding fabrics) purchased on Sale online and/or in store can be returned for a credit note* within 21 days of placing your order. Returns outside this period will not be accepted. Sale returns are subject to the conditions above and are not refundable unless deemed faulty. Please note the return of sale items is at the customers own expense.

Outlet: All outlet items are not eligible for return, unless the item is deemed faulty by the company. This includes exchanging for incorrect sizing so we recommend you please choose carefully. Outlet items applies to items that have been marked down to clear. By purchasing an outlet item, you agree that the item cannot be returned. All Outlet items will be marked as ‘Final Sale’ online. All styles sold in our online outlet sale are considered final sale and cannot be returned.

Full priced items temporarily discounted via promotions are eligible for refunds and not classified as Sale items. However, we are unable to re-honour the temporary discounted promotional price or provide a replacement code if you return such an item for a refund and wish to re-purchase (this includes for changing of size).

Shipping costs are non-refundable. All refunds exclude original shipping costs that you have paid to have the item(s) shipped to you. Unless the item is deemed faulty

Submitting a return online:

Step 1: Please find the order in your account or click HERE to use the guest form.

Once we have received your return request via our returns portal and reviewed the eligibility of your return, we will then email you with return instructions and your return label (if eligible).Please allow 1 to 2 business days.

Please do not send back returns without receiving your authorisation email as they will not be accepted.

Step 2: Pack the item(s) carefully, using the original packaging if possible, and enclose the original packing slip in the box.

Step 3: Print and attach your return label to your parcel and drop the parcel at any New Zealand Post office.

Once your return has arrived and has been processed, funds will be returned to you, via the original method of payment. An online credit note in the form of a digital gift card will be issued for Sale items.

Please note: A $15.00 shipping and handling fee will be deducted from your refund. Original shipping fees will not be refunded.

You will receive an email notification once your return is complete.