Submit a return

If you have received a damaged, defective or the incorrect item, please click HERE to fill out the product claim form.

Submitting a return online:

Step 1: Please log in to find the order in your account, or click HERE to use the guest form.

Once we have received your return request via our returns portal and reviewed the eligibility of your return, we will then email you with return instructions and your return label (if eligible).Please allow 1 to 2 business days.

Please do not send back returns without receiving your authorisation email as they will not be accepted.

Step 2: Pack the item(s) carefully, using the original packaging if possible, and enclose the original packing slip in the box.

Step 3: Print and attach your return label to your parcel and drop the parcel at any New Zealand Post office.

Once your return has arrived and has been processed, funds will be returned to you, via the original method of payment. An online credit note in the form of a digital gift card will be issued for Sale items.

Please note: A $15.00 shipping and handling fee will be deducted from your refund. Original shipping fees will not be refunded.

You will receive an email notification once your return is complete.