Exchanges and returns
Exchanges and returns
At Marimekko, we are happy to offer you a refund, exchange* or credit note for change of mind on most full price products within 60 days of purchase. Please note that exchanges can only be made for in-store purchases. We currently don't offer exchanges on online orders.
Subject to the Consumer Guarantees outlined below, products returned for change of mind within the above time frame can be returned for a refund, exchange or credit note subject to the following conditions:
- Proof of purchase is accompanied with the returned product(s).
- The product(s) are unworn, unwashed, unused and in their original product packaging with all tags intact, including the protective hygiene strip for swimwear.
- Marimekko reserves the right to deny a return if it does not meet the conditions above.
Exceptions: Our change of mind policy does not apply to the following products: Fabrics; as they are cut to measure, Sale and Outlet items. Gift exchanges can only be carried out with a gift receipt or original proof of purchase receipt.
If you have received a damaged, defective or the incorrect item, please email Customer Service at aus.customerservice@marimekko with your order number and a reference / photo of the issue.
Swimwear: Swimwear must have the hygiene sticker in place to be eligible for return. Returns will not be accepted if the protective hygiene strip is removed or altered.
All products purchased via the online store, must be returned via the online store. Marimekko retails stores cannot process returns or exchanges for online orders.
Products purchased via our online store cannot be exchanged directly: you will need to place a new order for your item(s) and send your original item for a refund.
Sale items: All Items (excluding fabrics) purchased on Sale online and/or in store can be returned for a credit note*, or an exchange which is only eligible for in store purchases, within 14 days of receiving your order. Returns outside this period will not be accepted. Sale returns are subject to the conditions above and are not refundable unless deemed faulty. Sale items are ineligible for free returns unless faulty. We recommend using registered post to return your sale item.
Outlet: All outlet items are not eligible for return, unless the item is deemed faulty by the company. This includes exchanging for incorrect sizing so we recommend you please choose carefully. Outlet items applies to items that have been marked down to clear. By purchasing an outlet item, you agree that the item cannot be returned. All Outlet items will be marked as ‘Final Sale’ online. All styles sold in our online outlet sale are considered final sale and cannot be returned.
Full priced items temporarily discounted via promotions are eligible for refunds and not classified as Sale items. However, we are unable to re-honour the temporary discounted promotional price or provide a replacement code if you return such an item for a refund and wish to re-purchase (this includes for changing of size).
Shipping costs are non-refundable. All refunds exclude original shipping costs that you have paid to have the item(s) shipped to you. Unless the item is deemed faulty
Gift Card conditions:
Sale items purchased online that are eligible for return will receive a digital gift card subject to the following conditions:
-The Gift Card is in the form of a unique code which can only be redeemed online and not in store
-You are unable to use the gift card in conjunction with another promotional code eg. Further 10% off or offer eg. Spend and Save
Submitting a Return online:
Step 1: Fill out and submit our Returns form, which you can find here
Once we have received your return request via our returns portal and reviewed the eligibility of your return, we will then email you with return instructions and your return label (if eligible for a free return). Please allow 1 to 2 business days.
Please do not send back returns without receiving your authorisation email as they will not be accepted.
Step 2: Pack the item(s) carefully and include your delivery note or any other proof of purchase.
Step 3: Print and attach your return label to your parcel and drop the parcel at any Australia Post office. The provided return label includes a QR code that can be scanned from your phone at the post office, who will print it for you.
Once your return has arrived and has been processed, funds will be returned to you, via the original method of payment. An online credit note will be issued for Sale items.
You will receive an email notification once your return is complete.
More detailed information regarding the returns can be found from Delivery Terms.
You can find answers to our returns FAQ here
To make a return for a refund with Afterpay, please review our usual returns process and policy above. All of the same exceptions and policies apply.
If you are part way through your payment schedule when you return your order for a refund, Afterpay will process any paid amounts back to your card and cancel any outstanding payments. This process will commence once your returned item/s have been received back at our logistics facility, and not when you place a return request.
You will receive an email from Afterpay to confirm the refund has been processed and confirm changes to the rest of your payment schedule.