Products purchased via our online store cannot be exchanged directly: you will have to order a new product and return the original. All products purchased via the online store, must be returned via the online store, purchases cannot be returned to any other Marimekko stores.
Marimekko is providing free returns for 90 days for eligible orders:
Unused and undamaged products bearing all original identifiers and tags can be returned within 90 days of receipt, with the exception of fabrics which have been cut to measure, jewellery and sale our outlet items. Products part of our 'Stock Clearance Sale' are excepted and are eligible for return. Sale and outlet items are not eligible for return including free returns.
If you have received a damaged, defective or the incorrect item, please email customer service at aus.customerservice@marimekko with your order number and a photo of the issue.
To claim free return:
Step 1: Fill in the return form: marimekko.com/au_en/customer/returns.
Step 2: Pack the item(s) carefully and include your delivery note or other proof of purchase. Use original packaging if possible!
Step 3: Await email from email@example.com with your return label and confirmation of your return request.This typically takes 1-2 business days.
Step 4: Print and attach your return label to your parcel and drop parcel at the post office.
Once your return has arrived and been processed, funds will be returned to your original method of payment and you will be notified by email.
More detailed information regarding the returns can be found from Delivery Terms.
Returning for refund if you have used Afterpay:
To make a return for refund with Afterpay, please review our usual returns process and policy above. All of the same exceptions and policies apply.
If you are part way through the payment schedule when you return your order for refund, Afterpay will process paid amounts back to your card and cancel outstanding payments. This process will commence when your return item is received at our logistics facility, not when you place a return request.
You will receive an email from Afterpay to confirm the refund has been processed, and confirm changes to the rest of your payment schedule.