Submit a return

If you have received a damaged, defective or incorrect item, please click HERE to fill out the product claim form.

We are pleased to now offer in-store exchanges for online orders! Please check our Returns Policy to learn more.

Submitting a return online:

Step 1: Please log in to find the order in your account, or click HERE to use the guest form.

Once we have received your return request via our returns portal and reviewed the eligibility of your return, we will then email you with return instructions and your return label (if eligible for a free return). Please allow 1 to 2 business days.

Please do not send back returns without receiving your authorisation email as they will not be accepted.

Step 2: Pack the item(s) carefully, using the original packaging if possible, and enclose the original packing slip in the box.

Step 3: Print and attach your return label to your parcel and drop the parcel at any Australia Post office. The provided return label includes a QR code that can be scanned from your phone at the post office, who will print it for you.

Once your return has arrived and has been processed, funds will be returned to you, via the original method of payment. An online credit note in the form of a digital gift card will be issued for Sale items.

You will receive an email notification once your return is complete.