Frequently Asked Questions

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Is online shopping safe?

We treat your customer information as confidential and will not pass it on to third parties. We use a secure SSL connection to protect the connection between the online store and your computer. We safeguard the security of our online store by continuously developing and testing it.

Can I cancel my order?

Once you have placed your order, it automatically proceeds to collection and delivery and can no longer be canceled. If you wish, you may return ordered items within 14 days. See details at Exhanges and Returns.

Can I combine two orders that I have placed?

We process each order individually and cannot combine them later.

Can I pay by invoice?

Our online store does not have the option to pay by invoice. 

Is it possible for an order to be canceled after I have received an order confirmation?

We aim to deliver all orders as confirmed but there is a very minor possibility of stocks running out if several orders are placed at the same time. This situation is highly unusual. If this happens, our customer service will contact the customer.

The product I added to my cart had expired by the time I proceeded to checkout. How can this happen?

The item is reserved for you only upon payment. Sometimes another customer may purchase the last item and proceed to checkout before you have done so.

How can I return goods I have ordered?

See Exhanges and Returns.

Does the return policy apply to all products?

The right to return applies to items that are unused and intact, with all product labels and tags in place. The product must be in its original package. Cut-to-length fabric is a made-to-order product, so customers are not entitled to return it. There is also no return right for sale items.

I would like to exchange the product I bought for another one, what should I do?

If you wish to exchange the product using the online store, you will have to return the original product as instructed and place a new order online.

Can I leave a package unclaimed if I wish to refuse it?

If a package remains unclaimed for 10 business days it will be returned to Marimekko by Australia Post. Once the package has been received by Marimekko a refund less the delivery charge and a $10 return shipping fee will be processed. Please allow sufficient time for the refund to show in your account.

A product in my order was broken when I received it. What should I do?

You may contact customer service or send the product back to the online store. If we can verify the product defect, we will refund the price. Please read more under Complaints.

I wish to change the delivery address for the order. What should I do?

If you have already received a delivery confirmation, the delivery address cannot be changed. If you have still not received a delivery confirmation, contact Customer service.

Can I order products for a company, for example as business gifts?

You can order products for a company, for example by using the company's credit card as the means of payment. If you would prefer to place an order and receive an invoice, please contact our sales.

What is Afterpay and how do I use it?

Afterpay is a payment platform that allows you to buy now and pay later. Afterpay allows you to pay for purchases under $2000 in four interest-free installments, every 2 weeks over the next 6 weeks. The first installment will be charged at the time of purchase.To use this service, simply select Afterpay as your payment option at checkout, and follow the prompts. If you are a current Afterpay customer, you can sign in by selecting Afterpay as your payment method at checkout and following the prompts. Funds for the first 25% installment will need to be available on your card at the time of checkout.You need to be over 18 years of age and to have an Australian debit or credit card, with and Australian billing address. If funds for subsequent payments are not available on your card when scheduled, you may incur a late fee. For more information and full terms and conditions, please visit Afterpay.

How do I return an item purchased with Afterpay?

All the same conditions for return apply. You can read more about our return process here.

Can products be ordered as gifts?

You can send products as gifts by entering the gift recipient's address as the shipping address, and your own address at the payment stage. Please note we are not able to gift wrap items or add personal messages, so it is best you let the gift receipient know to exepect the parcel.

How will the recipient be informed of the delivery?

The recipient will be informed by the shipping provider. However, it is a good idea to inform the recipient of the upcoming delivery so they know to expect it.

How long does delivery take?

Delivery takes 3 to 7 working days from the time of the order. During campaigns and sales, delivery times may be longer.

Do I have to register to place orders online?

No. You may shop online without registering as a customer or signing in. Please note, however, that some of our benefits are only available to registered users.

I have subscribed to the Marimekko email newslettter. How can I update my contact details?

While signed in on our website you can change your password and update your contact details.

How do campaign codes work?

We offer code-based discounts from time to time. To activate the discount, enter the code into the designated field before finalizing the payment. You may need to be loged in to the website for the code to be applied. Discount codes are valid on full priced products and are valid for one transaction only. Discount codes can not be re-issued once used or if orders are returned. 

What is the width of Marimekko fabrics?

The fabrics are 145 to 150 cm wide.

What are fabrics sold by the repeat?

Some of our fabrics are sold by the repeat rather than by the meter. This means that the unit of measurement is the length of one entire repeated pattern. Read more under Buying Marimekko fabrics. Check the product page of the individual fabric to see whether it is sold by the meter or by the repeat.

Can Marimekko fabrics be used to make respiratory protective equipment?

For safety reasons, we do not recommend using our fabrics as respiratory protective equipment or other face mask products. Marimekko fabrics available for purchase are meant for interior design and they have not been manufactured or tested to be used as respiratory protective equipment or similar facial protection products.